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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

105 Topics
Harland Harris
Harland HarrisNew Participant
asked in Starter Editions
404 error. Are others seeing this?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

2
Harland Harris
1 year ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Starter eCourse Advertisement

How do I get the pop-up for the training program to go away? I have already signed up.

1
Paul Clark
1 year ago
C
chloeNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

5
wendy.goodier
Preservica Employee
1 year ago
D
dorchesterhistoricalNew Participant
asked in Starter Editions
500 - Internal Server Error

Hello, Our public portal has had an internal server error message all weekend. Is this happening product-wide? Or is there something I need to fix for our instance?  Thanks!

3
Paul Clark
1 year ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Is Aubrey still available to help with questions?

I would like some guidance and have worked with Aubrey once before. Is she still available?

1
Aubrey Shanahan
Preservica Employee
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Downloading TIFF Files

Hi Everyone,I have a quantity of building plans that I have uploaded into Preservica as TIFFs.  As you can imagine, they are pretty large files.  I wanted to download one of them and when I went to download the True Original, I got a Notepad file filled with random characters.  I need to know that I can get to these files whenever I need them so this is not ideal.  Any advice for a confused archivist?Thanks!Ashley

24
alarge
2 years ago
B
BrandonNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

We recently uploaded content to our archive and all of it provides the following error message:The request could not be understood by the server due to malformed syntax.The first item we uploaded months ago still opens fine.  

1
B
2 years ago
David
DavidCommunity Manager
published in Starter Editions
Survey: Bulk ingest into Preservica using a CSV filesurvey

Hi All We are currently working on a new feature enabling you to bulk ingest assets and metadata into Preservica using a CSV file. It would be great if you could take a couple of minutes to answer a short survey, so we can learn more about your requirements and develop a solution that truly meets your needs. The survey will close on Friday, 12th November 2021. Please complete the short survey here Thanks in advance. MichaelaProduct Director, User Value  

80813
S
2 years ago
D
DurgaNew Participant
asked in Starter Editions
Upload one document or multiple documents

Hi Team, I am new to Preservice, We need to upload documents to Preservica from custom application. I am try to find API for document upload.  Would you please suggest or share the API details for Document upload. Regards,Durga.

2
Aubrey Shanahan
Preservica Employee
2 years ago
J
juliarosenzwNew Participant
asked in Starter Editions
Add-on features

Hi folks, Does anyone know where exactly I can browse the add-ons and features available with Starter (both free and for purchase)? Thanks!Julia

0
J
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
non-Adobe PDFs

Question about PDF creation: I don’t have Adobe available to me through my institution (cost-prohibitive, they tell me), so they encourage me to eitherUse FoxIt or Save as Microsoft PDFThoughts, suggestions?

0
J
2 years ago
A
aglazerNew Participant
asked in Starter Editions
Can't Delete Folder

I’m trying to delete an empty folder I no longer need in my collection, but I keep getting the error message “Deletion request failed.” When I click into Home > Parent Folder, the folder I attempted to delete is no longer there, but I can still see/click/access it on the side menu. Is there a step I’m missing here?

1
K
2 years ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Uploading Google Docs into Preservica

Our organization has recently adopted Google Drive for consistent storage. I can’t seem to upload Google Docs to Preservica. It would seem from browsing the community hub that Google Docs are not even documents! Does this mean I have to have a parallel storage of Microsoft Office to upload? 

3
M
2 years ago
M
matthewsrsNew Participant
posted in Starter Editions
WARC generator suggestion

Community: I’m having issues using WARC files in Starter.  I’ve tried the browser extension WARCreate and Conifer.  Both don’t work properly in Starter.  Could you please suggest a WARC generator?  Thanks

1
J
2 years ago
K
ksantaanaNew Participant
asked in Starter Editions
Preservica Starter Support Captions and Subtitles?

I have separate VTT and SRT caption files I would like to add to mp3 and mp4 files in Preservica Starter. Ideally, I’d like the files to play with the captions viewable. Is that possible?

1
jack
Preservica Employee
2 years ago
A
Anonymous
asked in Starter Editions
How do I get my Home page for the liberator to look like my current page

I am in the process of creating a folder holding a newspaper, which I currently have online at http://www.lincolnarchives.org/cgi-bin/lincoln?a=d&d=&sf=&d=DliberatorI want to know what I have to do in Preservica to create a similar page.

1
Steve Crawford
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Zip files and metadata bulk upload in Starter

I’m capturing photos from a Flickr site. This site allows me to download all of the photos in an album, which is nice, and that creates a zip file. I am not techy, and I’m a solo archivist, so there’s no one else to ask here, but it seems to me that the lovely metadata bulk feature won’t work with a zip file. True or not? If not, what do I need to do to get it to work?

5
lcoufal
2 years ago
philsalv
philsalvKnown Participant
asked in Starter Editions
Closing/deleting my Starter account

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.Thanks,Phil

3
philsalv
2 years ago
J
JeffVNew Participant
asked in Starter Editions
Is there a limit to the number of files that can be uploaded in a folder

I’m trying to upload a folder containing about 1500 (mostly) jpg files in various subfolders - total size approx 650mb - in the ‘upload a folder with metadata option’ but it fails.Unfortunately it doesn’t say why, just that I should try again. I tried again and it fails again.I tried a folder with only a few files in and it worked OKI have over 5GB left in my allowance.Is there a limit to the number of files that can be included in a bulk upload?

4
J
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Public portal limit on cards?

The way I’m “selling” Preservica Starter to my institutional stakeholders is to put a lot of cards up on the portal. I currently have 25 (yeah, I know, that’s a lot, but it’s currently a good strategy for me), but only 24 are displaying. I’m wondering if 24 if the limit because the latest card (the 25th) does not display. 

1
Steve Crawford
2 years ago
A
Anonymous
published in Starter Editions
NEW - Starter Discovery Q&A workshopNews

Join us for the first Starter Discovery workshop, including live Q&A on Wednesday October 20th @ 11am EDT. This is a brand new monthly event exclusive to our Starter community! Drop in and discover Starter, meet other users, ask questions, and get valuable tips for using the product! Don’t miss out – REGISTER HERE straight away to secure your place.You are free to ask any question during the workshop. To help us answer all your questions please post them prior to the workshop in this thread below  or send them to this email: community@preservica.com. Kind regards,Michaela & Steve

1321
A
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Do I need Starter Plus?

Hi everyone-When I follow the steps to bulk add metadata in my portal, I am given a message that this task requires Starter Plus after selecting “Bulk Add Metadata Template.”  My understanding was that Starter users would be able to utilize this tool. Has anyone else had this experience? Thanks!Ashley

2
alarge
2 years ago
R
rheiseNew Participant
asked in Starter Editions
Files not uploading into Starter

Hi everyone.It’s been a while since we ingested anything into our Starter, but we’re in the process of moving over to a premium plan and decided to start “cleaning up” all of our files. We tried to ingest a folder (we tried a zip file) as well as individual files and each time the ingest failed OR it indicated it was successful, but no images appear. We’ve never had this happen before and any help would be appreciated!Thanks in advance.Robin 

1
Steve Crawford
2 years ago
M
Mark SmithNew Participant
asked in Starter Editions
"Stuck" files - is it because of the .vsd format?

I’m in the foothills of digital preservation (OK, base camp) and am not sure what to do about this one. Two days ago I uploaded some files, but they are still in the Preserving area so they don’t appear in the folder hierarchy on the left of the screen. Is this a common problem and is there a remedy? Is it because some of the files uploaded are in .vsd format?

4
M
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Limited Access to Public Portal

Hi Everyone,I work in a municipal archives and am currently in the midst of a project to digitize all of our building plans, about 2000 of them.  Once uploaded into Preservica, I would like to make these files public but only to our building department.  They use the plans constantly and would benefit from the digital scans in the public portal.Is it possible to allow access to the collection but only to a small group of people?Thank you for your help!Ashley

2
alarge
2 years ago

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