Skip to main content

Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

122 Topics
cgardner
cgardnerParticipating Frequently
asked in Starter Editions
Preservica Starter Video doesn't show (but I can hear)

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

1363
cgardner
D
donald.merrittNew Participant
asked in Starter Editions
Adding Users in Starter Plus

Hello. How do you add users in Starter Plus?  The “Users” button states “Can I add additional users?Yes, review the Starter Plus and Premium plans which include additional users.”  That is all I can find about adding users. Thanks,Don

1411
David
David
DavidCommunity Manager
posted in Starter Editions
Remote Contributors SIG - recording and FAQ sheet

Thank you to everyone that took part in last week’s Special Interest Group (SIG) on ‘Remote Contributors’, an upcoming new Starter capability making it easy to get donors and submitters to contribute digital assets to your repository. This was an extremely valuable session, and thank you to those that provided feedback and suggestions as we continually develop and enhance this exciting new feature ahead of it’s planned release for Starter users in the first half of next year. Watch a recording of the session hereRead the FAQS from the session here

3063
D
R
rjstewart3New Participant
asked in Starter Editions
Do files get overwritten when doing a new bulk ingest?

Hello,I am wondering if the files already ingested in Preservica Starter will get overwritten by the same files being uploaded again with a bulk ingest, or do they create copies?  Scenario:I have a folder on my computer that I add items to over time as I discover them in the archives (the archives program is new, so I am organizing while digitizing some items).  I would like to add the metadata to the existing DC csv file, then bulk ingest again.  Ideally, I would not bulk ingest again over one item, but if I add 10+ I would want to go this route.Is this possible without creating copies of the files stored on Preservica, or would I have to create a separate folder with a new DC csv file for these new items?Thank you.

1611
Aubrey Shanahan
P
PStoneNew Participant
asked in Starter Editions
Delete a folder

How do I delete a folder?  I created three folders that are empty.  I can see the empty recycle bin, and I can right click on the folder, but cannot find anywhere to select “delete”.  When I click on “Actions” from the menu on the right, the only thing that comes up is the option to manage or ask for submissions.  Also, I put my first collection in the “My First Collection” folder and now realize that it should have been outside that folder to stand on its own.  Can I move it, or do I have to delete it (once I understand how) and add it outside the folder?  

1671
P
P
PStoneNew Participant
asked in Starter Editions
Upload a Folder with Metadata

I’m trying to upload a folder with files and a .csv metadata file using the Dublin Core template from the starter website.  I keep getting a message saying “There was a problem with your ingest package.  The ingest package must include a CSV metadata file in your chosen upload folder.”  The folder I’m trying to upload does contain a CSV metadata file.  Thank you for your help.  Polly

2742
P
J
JoanCurbowKnown Participant
asked in Starter Editions
Lack of OCR in Starter?

I’m saving our press releases that are emailed to staff and faculty with a link. The link takes you to a webpage where the release is posted. I can use Conifer to record the webpage and ingest it into Preservica, but for the best discoverability, it would be nice if these articles could be OCR’d. It doesn’t seem like that’s a feature in Starter, which I understand. How are other Starter users compensating for this?My own methods, so far: If there’s a photo (which is most of the tme) is to make subject headings of the people identified. I had an article where the photo only named one person, but the article named seven or eight others. I decided to list the names in the Description field of my DC metadata. Don’t ask me why. I’m trying different approaches.Am I missing something obvious or do you have better methods?

2683
Aubrey Shanahan
S
SaraMcNew Participant
asked in Starter Editions
Uploading metadata

I’m trying to upload a file with metadata, and I’m getting a message that says there is not a CSV file.  But - there is a CSV file in the folder with pdf file.  Anyone else having this issue?

1932
S
V
Vicky StretchNew Participant
asked in Starter Editions
500: Internal Server Error

Hello,Our public portal page for the National Railway Heritage Awards (Starter Edition) has a 500: Internal Error message. Is there something I need to do to get it going again? 500: Internal Server Error (preservica.com) 

1733
F
F
folklorelibraryNew Participant
asked in Starter Editions
Asset downloads

Is it possible to set particular assets so that they don’t have permission for viewers to download them, please?Normally this isn’t an issue but for some of our oral history recordings the permissions given are for archiving and access for research purposes. These assets shouldn’t ideally be able to be downloaded by individuals as the permission for recording and storage does not cover that.Thanks,Mark NormanFounding CuratorThe Folklore Library and Archivewww.folklorelibrary.com

1590
F
S
shelbyowingsNew Participant
asked in Starter Editions
OAI-PMH URI

I am using Preservica starter as a platform to provide metadata for by the Digital Public Library of America. I was under the impression that Starter was set up with OAI-PMH friendly parameters, but the State Library of Ohio cannot find the proper OAI-PMH URI to gain access to the collection. I need help ASAP. This work was funded by a state grant and time is of the essence!Thank You!

2391
paige.monlux
B
bhouston82New Participant
asked in Starter Editions
File Report in Starter?

Pretty sure I know the answer to this already, but: is there some way to get a breakdown of files with file sizes in one’s Starter Plus instance? I can do this file-by-file by looking at preservation history, and I can sort of do it folder-by-folder by presenting assets as a list, but obviously neither solution is really practicable at scale. (Context: I am trying to see how much space a group of raw camera images is taking up.)  It would be extremely useful for space management purposes if there was something like this to assist with file appraisal.Thanks,Brad Houston, City Records OfficerMilwaukee Municipal Research Center

3053
R
A
annamayNew Participant
asked in Starter Editions
Customization of Portal

Is is possible to customize the public portal at all in Preservica Starter? (If so, how?) Or is that limited to the other editions and/or to Universal Access?

3233
laura.cook
Preservica Employee
J
JoanCurbowKnown Participant
asked in Starter Editions
Sorting folders in Starter (staff interface)

It’s lovely to be able to sort ASSETS in Starter’s Staff interface, but I would like to be able to sort folders (especially by alpha). Anyone else find this to be a useful feature in a product update? 

3245
M
M
Marcia JParticipating Frequently
asked in Starter Editions
Incomplete Upload

I am using Preservica Starter Plus. I uploaded a document on 10/22/22 (or thereabouts). The document uploaded but the box in the lower right claims it was not ingested. Do I need to find it and upload a second time? How do I find out which file it is?

840
M
K
kieranjolNew Participant
asked in Starter Editions
Is Starter edition significantly different from Professional/Enterprise?

I’ve been playing around with Starter edition in order to get a sense of what a full instance (Professional/Enterprise) would be like, and I’m starting to realise that they’re two very different products? Would I be correct in thinking that the logical data model and ingest/preservation workflows do not really apply here to the starter edition?

2772
lcoufal
A
annamayNew Participant
asked in Starter Editions
"Browse collection" leads to 404 error

I am trying to complete the Getting Started With Starter training activities. One of the instructions is to “click on Browse Archive” in the Public Portal. I don’t see a “browse archive” option, but I do see a “browse collection” option, so I clicked on that. It keeps resulting in an error that says “404: This page could not be found.” Does anyone know what causes this? Also, am I doing the correct thing by clicking on “browse collection,” since I don’t seem to have a “browse archive” option?

1432
A
Harland Harris
Harland HarrisNew Participant
asked in Starter Editions
404 error. Are others seeing this?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

1212
Harland Harris
M
Marcia JParticipating Frequently
asked in Starter Editions
Starter eCourse Advertisement

How do I get the pop-up for the training program to go away? I have already signed up.

861
Paul Clark
C
chloeNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

2585
wendy.goodier
Preservica Employee
D
dorchesterhistoricalNew Participant
asked in Starter Editions
500 - Internal Server Error

Hello, Our public portal has had an internal server error message all weekend. Is this happening product-wide? Or is there something I need to fix for our instance?  Thanks!

1863
Paul Clark
M
Marcia JParticipating Frequently
asked in Starter Editions
Is Aubrey still available to help with questions?

I would like some guidance and have worked with Aubrey once before. Is she still available?

1241
Aubrey Shanahan
alarge
alargeKnown Participant
asked in Starter Editions
Downloading TIFF Files

Hi Everyone,I have a quantity of building plans that I have uploaded into Preservica as TIFFs.  As you can imagine, they are pretty large files.  I wanted to download one of them and when I went to download the True Original, I got a Notepad file filled with random characters.  I need to know that I can get to these files whenever I need them so this is not ideal.  Any advice for a confused archivist?Thanks!Ashley

208024
alarge
B
BrandonNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

We recently uploaded content to our archive and all of it provides the following error message:The request could not be understood by the server due to malformed syntax.The first item we uploaded months ago still opens fine.  

1511
B
David
DavidCommunity Manager
published in Starter Editions
Survey: Bulk ingest into Preservica using a CSV filesurvey

Hi All We are currently working on a new feature enabling you to bulk ingest assets and metadata into Preservica using a CSV file. It would be great if you could take a couple of minutes to answer a short survey, so we can learn more about your requirements and develop a solution that truly meets your needs. The survey will close on Friday, 12th November 2021. Please complete the short survey here Thanks in advance. MichaelaProduct Director, User Value  

86113
S

Badge winners

Show all badges
Community Terms and ConditionsCookie settings