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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

127 Topics
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scolvinNew Participant
asked in Starter Editions
Portal Site not working or slow

Hello Everyone, Is anyone having trouble with the Portal Site not loading or having a 504 error. I was going to upload some documents and the website is very slow and unusable.  thank you!! 

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JillianSKnown Participant
asked in Starter Editions
Example of a Preservica site focused on art collections?

Hello folks,I’m meant to convince another department at my City that Preservica can handle their needs (especially reporting needs) for the City art collection. The information they have about it is terrible, so I’m hoping to show someone else’s public Preservica collection to show what can be done.Has anyone used Preservica for art collection management and willing / able to send me a link to your public catalogue?

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enebekerNew Participant
asked in Starter Editions
Bulk metadata upload stuck in loop

I’m attempting to upload a folder with a metadata csv file. When I add the folder, the process works until the last step. So, it uploads the files, recognizes the metadata csv and indicates “action required”, I select comma delimited, click the “complete ingest” button, and but it just takes me back to the “action required” step. I click again and it does the same thing. There are no error messages.

2544
Steve Crawford
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Marcia JParticipating Frequently
asked in Starter Editions
Moving .pdf files within Preservica

I have uploaded folders containing files to Preservica that are of many different topics. As I go through them, I would like to send them to other spaces in my collection. So far the only way I have found to do this is to drag and drop to the sidebar. This is not very accurate, and files end up lost. Is there an easy way to do this, or does sorting need to happen outside of Preservica Starter?

2532
lcoufal
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Matt GorzalskiNew Participant
asked in Starter Editions
Description and Origin Exif data

I’m using a trial version of Professional Edition.  We have thousands of born-digital JPEGs from our campus photographers that have good embedded metadata.  The ingest process exports some of the technical exif data, but nothing of use for staff or researchers needed for searching.  Nothing in Description or Origin is copied/exported into corresponding Dublin Core fields to facilitate access.  What can be done to correct this?  Does anyone have a method of exporting exif data into a CSV file that can be put into the DC template Preservica provides to import metadata during ingest? Thank you,Matt GorzalskiSouthern Illinois University Carbondale

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cgardner
cgardnerParticipating Frequently
asked in Starter Editions
Preservica Starter Video doesn't show (but I can hear)

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

1393
cgardner
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donald.merrittNew Participant
asked in Starter Editions
Adding Users in Starter Plus

Hello. How do you add users in Starter Plus?  The “Users” button states “Can I add additional users?Yes, review the Starter Plus and Premium plans which include additional users.”  That is all I can find about adding users. Thanks,Don

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David
David
DavidCommunity Manager
posted in Starter Editions
Remote Contributors SIG - recording and FAQ sheet

Thank you to everyone that took part in last week’s Special Interest Group (SIG) on ‘Remote Contributors’, an upcoming new Starter capability making it easy to get donors and submitters to contribute digital assets to your repository. This was an extremely valuable session, and thank you to those that provided feedback and suggestions as we continually develop and enhance this exciting new feature ahead of it’s planned release for Starter users in the first half of next year. Watch a recording of the session hereRead the FAQS from the session here

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rjstewart3New Participant
asked in Starter Editions
Do files get overwritten when doing a new bulk ingest?

Hello,I am wondering if the files already ingested in Preservica Starter will get overwritten by the same files being uploaded again with a bulk ingest, or do they create copies?  Scenario:I have a folder on my computer that I add items to over time as I discover them in the archives (the archives program is new, so I am organizing while digitizing some items).  I would like to add the metadata to the existing DC csv file, then bulk ingest again.  Ideally, I would not bulk ingest again over one item, but if I add 10+ I would want to go this route.Is this possible without creating copies of the files stored on Preservica, or would I have to create a separate folder with a new DC csv file for these new items?Thank you.

1641
Aubrey Shanahan
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PStoneNew Participant
asked in Starter Editions
Delete a folder

How do I delete a folder?  I created three folders that are empty.  I can see the empty recycle bin, and I can right click on the folder, but cannot find anywhere to select “delete”.  When I click on “Actions” from the menu on the right, the only thing that comes up is the option to manage or ask for submissions.  Also, I put my first collection in the “My First Collection” folder and now realize that it should have been outside that folder to stand on its own.  Can I move it, or do I have to delete it (once I understand how) and add it outside the folder?  

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PStoneNew Participant
asked in Starter Editions
Upload a Folder with Metadata

I’m trying to upload a folder with files and a .csv metadata file using the Dublin Core template from the starter website.  I keep getting a message saying “There was a problem with your ingest package.  The ingest package must include a CSV metadata file in your chosen upload folder.”  The folder I’m trying to upload does contain a CSV metadata file.  Thank you for your help.  Polly

2792
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JoanCurbowKnown Participant
asked in Starter Editions
Lack of OCR in Starter?

I’m saving our press releases that are emailed to staff and faculty with a link. The link takes you to a webpage where the release is posted. I can use Conifer to record the webpage and ingest it into Preservica, but for the best discoverability, it would be nice if these articles could be OCR’d. It doesn’t seem like that’s a feature in Starter, which I understand. How are other Starter users compensating for this?My own methods, so far: If there’s a photo (which is most of the tme) is to make subject headings of the people identified. I had an article where the photo only named one person, but the article named seven or eight others. I decided to list the names in the Description field of my DC metadata. Don’t ask me why. I’m trying different approaches.Am I missing something obvious or do you have better methods?

2793
Aubrey Shanahan
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SaraMcNew Participant
asked in Starter Editions
Uploading metadata

I’m trying to upload a file with metadata, and I’m getting a message that says there is not a CSV file.  But - there is a CSV file in the folder with pdf file.  Anyone else having this issue?

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Vicky StretchNew Participant
asked in Starter Editions
500: Internal Server Error

Hello,Our public portal page for the National Railway Heritage Awards (Starter Edition) has a 500: Internal Error message. Is there something I need to do to get it going again? 500: Internal Server Error (preservica.com) 

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folklorelibraryNew Participant
asked in Starter Editions
Asset downloads

Is it possible to set particular assets so that they don’t have permission for viewers to download them, please?Normally this isn’t an issue but for some of our oral history recordings the permissions given are for archiving and access for research purposes. These assets shouldn’t ideally be able to be downloaded by individuals as the permission for recording and storage does not cover that.Thanks,Mark NormanFounding CuratorThe Folklore Library and Archivewww.folklorelibrary.com

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shelbyowingsNew Participant
asked in Starter Editions
OAI-PMH URI

I am using Preservica starter as a platform to provide metadata for by the Digital Public Library of America. I was under the impression that Starter was set up with OAI-PMH friendly parameters, but the State Library of Ohio cannot find the proper OAI-PMH URI to gain access to the collection. I need help ASAP. This work was funded by a state grant and time is of the essence!Thank You!

2451
paige.monlux
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bhouston82Participating Frequently
asked in Starter Editions
File Report in Starter?

Pretty sure I know the answer to this already, but: is there some way to get a breakdown of files with file sizes in one’s Starter Plus instance? I can do this file-by-file by looking at preservation history, and I can sort of do it folder-by-folder by presenting assets as a list, but obviously neither solution is really practicable at scale. (Context: I am trying to see how much space a group of raw camera images is taking up.)  It would be extremely useful for space management purposes if there was something like this to assist with file appraisal.Thanks,Brad Houston, City Records OfficerMilwaukee Municipal Research Center

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annamayNew Participant
asked in Starter Editions
Customization of Portal

Is is possible to customize the public portal at all in Preservica Starter? (If so, how?) Or is that limited to the other editions and/or to Universal Access?

3263
laura.cook
Preservica Employee
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JoanCurbowKnown Participant
asked in Starter Editions
Sorting folders in Starter (staff interface)

It’s lovely to be able to sort ASSETS in Starter’s Staff interface, but I would like to be able to sort folders (especially by alpha). Anyone else find this to be a useful feature in a product update? 

3245
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Marcia JParticipating Frequently
asked in Starter Editions
Incomplete Upload

I am using Preservica Starter Plus. I uploaded a document on 10/22/22 (or thereabouts). The document uploaded but the box in the lower right claims it was not ingested. Do I need to find it and upload a second time? How do I find out which file it is?

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kieranjolNew Participant
asked in Starter Editions
Is Starter edition significantly different from Professional/Enterprise?

I’ve been playing around with Starter edition in order to get a sense of what a full instance (Professional/Enterprise) would be like, and I’m starting to realise that they’re two very different products? Would I be correct in thinking that the logical data model and ingest/preservation workflows do not really apply here to the starter edition?

2812
lcoufal
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annamayNew Participant
asked in Starter Editions
"Browse collection" leads to 404 error

I am trying to complete the Getting Started With Starter training activities. One of the instructions is to “click on Browse Archive” in the Public Portal. I don’t see a “browse archive” option, but I do see a “browse collection” option, so I clicked on that. It keeps resulting in an error that says “404: This page could not be found.” Does anyone know what causes this? Also, am I doing the correct thing by clicking on “browse collection,” since I don’t seem to have a “browse archive” option?

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Harland Harris
Harland HarrisNew Participant
asked in Starter Editions
404 error. Are others seeing this?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

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Harland Harris
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Marcia JParticipating Frequently
asked in Starter Editions
Starter eCourse Advertisement

How do I get the pop-up for the training program to go away? I have already signed up.

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Paul Clark
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chloeNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

2585
wendy.goodier
Preservica Employee

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