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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

112 Topics
S
shelbyowingsNew Participant
asked in Starter Editions
OAI-PMH URI

I am using Preservica starter as a platform to provide metadata for by the Digital Public Library of America. I was under the impression that Starter was set up with OAI-PMH friendly parameters, but the State Library of Ohio cannot find the proper OAI-PMH URI to gain access to the collection. I need help ASAP. This work was funded by a state grant and time is of the essence!Thank You!

2341
paige.monlux
1 year ago
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bhouston82New Participant
asked in Starter Editions
File Report in Starter?

Pretty sure I know the answer to this already, but: is there some way to get a breakdown of files with file sizes in one’s Starter Plus instance? I can do this file-by-file by looking at preservation history, and I can sort of do it folder-by-folder by presenting assets as a list, but obviously neither solution is really practicable at scale. (Context: I am trying to see how much space a group of raw camera images is taking up.)  It would be extremely useful for space management purposes if there was something like this to assist with file appraisal.Thanks,Brad Houston, City Records OfficerMilwaukee Municipal Research Center

2803
R
2 years ago
A
annamayNew Participant
asked in Starter Editions
Customization of Portal

Is is possible to customize the public portal at all in Preservica Starter? (If so, how?) Or is that limited to the other editions and/or to Universal Access?

2793
laura.cook
Preservica Employee
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Sorting folders in Starter (staff interface)

It’s lovely to be able to sort ASSETS in Starter’s Staff interface, but I would like to be able to sort folders (especially by alpha). Anyone else find this to be a useful feature in a product update? 

3115
M
2 years ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Incomplete Upload

I am using Preservica Starter Plus. I uploaded a document on 10/22/22 (or thereabouts). The document uploaded but the box in the lower right claims it was not ingested. Do I need to find it and upload a second time? How do I find out which file it is?

740
M
2 years ago
K
kieranjolNew Participant
asked in Starter Editions
Is Starter edition significantly different from Professional/Enterprise?

I’ve been playing around with Starter edition in order to get a sense of what a full instance (Professional/Enterprise) would be like, and I’m starting to realise that they’re two very different products? Would I be correct in thinking that the logical data model and ingest/preservation workflows do not really apply here to the starter edition?

2512
lcoufal
2 years ago
A
annamayNew Participant
asked in Starter Editions
"Browse collection" leads to 404 error

I am trying to complete the Getting Started With Starter training activities. One of the instructions is to “click on Browse Archive” in the Public Portal. I don’t see a “browse archive” option, but I do see a “browse collection” option, so I clicked on that. It keeps resulting in an error that says “404: This page could not be found.” Does anyone know what causes this? Also, am I doing the correct thing by clicking on “browse collection,” since I don’t seem to have a “browse archive” option?

1292
A
2 years ago
Harland Harris
Harland HarrisNew Participant
asked in Starter Editions
404 error. Are others seeing this?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

1132
Harland Harris
2 years ago
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Marcia JParticipating Frequently
asked in Starter Editions
Starter eCourse Advertisement

How do I get the pop-up for the training program to go away? I have already signed up.

781
Paul Clark
2 years ago
C
chloeNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

2215
wendy.goodier
Preservica Employee
2 years ago
D
dorchesterhistoricalNew Participant
asked in Starter Editions
500 - Internal Server Error

Hello, Our public portal has had an internal server error message all weekend. Is this happening product-wide? Or is there something I need to fix for our instance?  Thanks!

1673
Paul Clark
2 years ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Is Aubrey still available to help with questions?

I would like some guidance and have worked with Aubrey once before. Is she still available?

1151
Aubrey Shanahan
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Downloading TIFF Files

Hi Everyone,I have a quantity of building plans that I have uploaded into Preservica as TIFFs.  As you can imagine, they are pretty large files.  I wanted to download one of them and when I went to download the True Original, I got a Notepad file filled with random characters.  I need to know that I can get to these files whenever I need them so this is not ideal.  Any advice for a confused archivist?Thanks!Ashley

176224
alarge
2 years ago
B
BrandonNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

We recently uploaded content to our archive and all of it provides the following error message:The request could not be understood by the server due to malformed syntax.The first item we uploaded months ago still opens fine.  

1271
B
2 years ago
David
DavidCommunity Manager
published in Starter Editions
Survey: Bulk ingest into Preservica using a CSV filesurvey

Hi All We are currently working on a new feature enabling you to bulk ingest assets and metadata into Preservica using a CSV file. It would be great if you could take a couple of minutes to answer a short survey, so we can learn more about your requirements and develop a solution that truly meets your needs. The survey will close on Friday, 12th November 2021. Please complete the short survey here Thanks in advance. MichaelaProduct Director, User Value  

83413
S
2 years ago
D
DurgaNew Participant
asked in Starter Editions
Upload one document or multiple documents

Hi Team, I am new to Preservice, We need to upload documents to Preservica from custom application. I am try to find API for document upload.  Would you please suggest or share the API details for Document upload. Regards,Durga.

1532
Aubrey Shanahan
2 years ago
J
juliarosenzwNew Participant
asked in Starter Editions
Add-on features

Hi folks, Does anyone know where exactly I can browse the add-ons and features available with Starter (both free and for purchase)? Thanks!Julia

650
J
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
non-Adobe PDFs

Question about PDF creation: I don’t have Adobe available to me through my institution (cost-prohibitive, they tell me), so they encourage me to eitherUse FoxIt or Save as Microsoft PDFThoughts, suggestions?

870
J
2 years ago
A
aglazerNew Participant
asked in Starter Editions
Can't Delete Folder

I’m trying to delete an empty folder I no longer need in my collection, but I keep getting the error message “Deletion request failed.” When I click into Home > Parent Folder, the folder I attempted to delete is no longer there, but I can still see/click/access it on the side menu. Is there a step I’m missing here?

1571
K
2 years ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Uploading Google Docs into Preservica

Our organization has recently adopted Google Drive for consistent storage. I can’t seem to upload Google Docs to Preservica. It would seem from browsing the community hub that Google Docs are not even documents! Does this mean I have to have a parallel storage of Microsoft Office to upload? 

2363
M
2 years ago
M
matthewsrsNew Participant
posted in Starter Editions
WARC generator suggestion

Community: I’m having issues using WARC files in Starter.  I’ve tried the browser extension WARCreate and Conifer.  Both don’t work properly in Starter.  Could you please suggest a WARC generator?  Thanks

1981
J
2 years ago
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ksantaanaNew Participant
asked in Starter Editions
Preservica Starter Support Captions and Subtitles?

I have separate VTT and SRT caption files I would like to add to mp3 and mp4 files in Preservica Starter. Ideally, I’d like the files to play with the captions viewable. Is that possible?

1931
jack
Preservica Employee
2 years ago
A
Anonymous
asked in Starter Editions
How do I get my Home page for the liberator to look like my current page

I am in the process of creating a folder holding a newspaper, which I currently have online at http://www.lincolnarchives.org/cgi-bin/lincoln?a=d&d=&sf=&d=DliberatorI want to know what I have to do in Preservica to create a similar page.

1171
Steve Crawford
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Zip files and metadata bulk upload in Starter

I’m capturing photos from a Flickr site. This site allows me to download all of the photos in an album, which is nice, and that creates a zip file. I am not techy, and I’m a solo archivist, so there’s no one else to ask here, but it seems to me that the lovely metadata bulk feature won’t work with a zip file. True or not? If not, what do I need to do to get it to work?

3675
lcoufal
2 years ago
philsalv
philsalvKnown Participant
asked in Starter Editions
Closing/deleting my Starter account

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.Thanks,Phil

1893
philsalv
2 years ago

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