Ask the Community

I am a brand new Starter Plus user and this is my first community post. After having uploaded 5 other folders without any issues, my attempts at two new folders were both met with “Ingest Aborted” messages. The folder contains only .TIFF files. It would be much nicer if there was more information provided as to “why” the Ingest failed. I am using the Chrome browser on my Mac.Any suggestions before I try calling a live support person (do they exist, or is support only with email?)Thank you.John in Seattle 

I’ve read through several posts on bulk uploads, and I apologize in advance if I missed this. Are you able to edit one field for one asset from a previous bulk upload?I don’t see an option. I don’t need to edit one field for the all the bulk uploaded assets. Just one field for one asset. Thanks!

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

Hi Everyone- I previously selected some thumbnails for my folders that I now want to remove and not replace with anything else.  I see the “Change Thumbnail” option… but this only allows you to change content for content, not to remove completely.  It’s not the most pressing issue, but one that sort of just bothers my quest for order.  :) Has anyone had any luck removing thumbnails once they have been used?Thank you!  

Good Morning-On this painfully early Saturday morning, I’m trying to work on getting our public portal up and running - and starting small.  When I select the top-level series “public” button, the normal dialog box asking if I really want to do that comes up but disappears before I can click the affirmative button.Is anyone else experiencing this?  I’ve tried the usual logout, shut down, etc.  Thanks!  Have a great weekend-Ashley

Is it possible to have a shortened or custom URL for your public portal with the Starter Basic package?If so, what is the process or the steps to make it happen?I vaguely remember receiving an email about this, but am unable to find the email or further information on the community pages.Thanks for any insights!

Hello Everyone, Is anyone having trouble with the Portal Site not loading or having a 504 error. I was going to upload some documents and the website is very slow and unusable.  thank you!! 

Hello folks,I’m meant to convince another department at my City that Preservica can handle their needs (especially reporting needs) for the City art collection. The information they have about it is terrible, so I’m hoping to show someone else’s public Preservica collection to show what can be done.Has anyone used Preservica for art collection management and willing / able to send me a link to your public catalogue?

I’m attempting to upload a folder with a metadata csv file. When I add the folder, the process works until the last step. So, it uploads the files, recognizes the metadata csv and indicates “action required”, I select comma delimited, click the “complete ingest” button, and but it just takes me back to the “action required” step. I click again and it does the same thing. There are no error messages.

I have uploaded folders containing files to Preservica that are of many different topics. As I go through them, I would like to send them to other spaces in my collection. So far the only way I have found to do this is to drag and drop to the sidebar. This is not very accurate, and files end up lost. Is there an easy way to do this, or does sorting need to happen outside of Preservica Starter?

I’m using a trial version of Professional Edition.  We have thousands of born-digital JPEGs from our campus photographers that have good embedded metadata.  The ingest process exports some of the technical exif data, but nothing of use for staff or researchers needed for searching.  Nothing in Description or Origin is copied/exported into corresponding Dublin Core fields to facilitate access.  What can be done to correct this?  Does anyone have a method of exporting exif data into a CSV file that can be put into the DC template Preservica provides to import metadata during ingest? Thank you,Matt GorzalskiSouthern Illinois University Carbondale

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

Hello. How do you add users in Starter Plus?  The “Users” button states “Can I add additional users?Yes, review the Starter Plus and Premium plans which include additional users.”  That is all I can find about adding users. Thanks,Don

Thank you to everyone that took part in last week’s Special Interest Group (SIG) on ‘Remote Contributors’, an upcoming new Starter capability making it easy to get donors and submitters to contribute digital assets to your repository. This was an extremely valuable session, and thank you to those that provided feedback and suggestions as we continually develop and enhance this exciting new feature ahead of it’s planned release for Starter users in the first half of next year. Watch a recording of the session hereRead the FAQS from the session here

Hello,I am wondering if the files already ingested in Preservica Starter will get overwritten by the same files being uploaded again with a bulk ingest, or do they create copies?  Scenario:I have a folder on my computer that I add items to over time as I discover them in the archives (the archives program is new, so I am organizing while digitizing some items).  I would like to add the metadata to the existing DC csv file, then bulk ingest again.  Ideally, I would not bulk ingest again over one item, but if I add 10+ I would want to go this route.Is this possible without creating copies of the files stored on Preservica, or would I have to create a separate folder with a new DC csv file for these new items?Thank you.

How do I delete a folder?  I created three folders that are empty.  I can see the empty recycle bin, and I can right click on the folder, but cannot find anywhere to select “delete”.  When I click on “Actions” from the menu on the right, the only thing that comes up is the option to manage or ask for submissions.  Also, I put my first collection in the “My First Collection” folder and now realize that it should have been outside that folder to stand on its own.  Can I move it, or do I have to delete it (once I understand how) and add it outside the folder?  

I’m trying to upload a folder with files and a .csv metadata file using the Dublin Core template from the starter website.  I keep getting a message saying “There was a problem with your ingest package.  The ingest package must include a CSV metadata file in your chosen upload folder.”  The folder I’m trying to upload does contain a CSV metadata file.  Thank you for your help.  Polly

I’m saving our press releases that are emailed to staff and faculty with a link. The link takes you to a webpage where the release is posted. I can use Conifer to record the webpage and ingest it into Preservica, but for the best discoverability, it would be nice if these articles could be OCR’d. It doesn’t seem like that’s a feature in Starter, which I understand. How are other Starter users compensating for this?My own methods, so far: If there’s a photo (which is most of the tme) is to make subject headings of the people identified. I had an article where the photo only named one person, but the article named seven or eight others. I decided to list the names in the Description field of my DC metadata. Don’t ask me why. I’m trying different approaches.Am I missing something obvious or do you have better methods?

I’m trying to upload a file with metadata, and I’m getting a message that says there is not a CSV file.  But - there is a CSV file in the folder with pdf file.  Anyone else having this issue?

Hello,Our public portal page for the National Railway Heritage Awards (Starter Edition) has a 500: Internal Error message. Is there something I need to do to get it going again? 500: Internal Server Error (preservica.com) 

Is it possible to set particular assets so that they don’t have permission for viewers to download them, please?Normally this isn’t an issue but for some of our oral history recordings the permissions given are for archiving and access for research purposes. These assets shouldn’t ideally be able to be downloaded by individuals as the permission for recording and storage does not cover that.Thanks,Mark NormanFounding CuratorThe Folklore Library and Archivewww.folklorelibrary.com

I am using Preservica starter as a platform to provide metadata for by the Digital Public Library of America. I was under the impression that Starter was set up with OAI-PMH friendly parameters, but the State Library of Ohio cannot find the proper OAI-PMH URI to gain access to the collection. I need help ASAP. This work was funded by a state grant and time is of the essence!Thank You!

Pretty sure I know the answer to this already, but: is there some way to get a breakdown of files with file sizes in one’s Starter Plus instance? I can do this file-by-file by looking at preservation history, and I can sort of do it folder-by-folder by presenting assets as a list, but obviously neither solution is really practicable at scale. (Context: I am trying to see how much space a group of raw camera images is taking up.)  It would be extremely useful for space management purposes if there was something like this to assist with file appraisal.Thanks,Brad Houston, City Records OfficerMilwaukee Municipal Research Center

Is is possible to customize the public portal at all in Preservica Starter? (If so, how?) Or is that limited to the other editions and/or to Universal Access?

It’s lovely to be able to sort ASSETS in Starter’s Staff interface, but I would like to be able to sort folders (especially by alpha). Anyone else find this to be a useful feature in a product update?