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Wed, Mar 18, 2026, 14:00

Preservica Special Topic Training: An Introduction to Preservica's APIs - Recording now available

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How to get started with integrated AI in Preservica #3 - Recording available

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Preservica New Generation training - Module #4

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Preservica User Briefing: What's new in the Preservica March release

Tue, May 5, 2026, 13:30

Preservica New Generation training - Module #1

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Starter Editions

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How to convey the value of digital preservation

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Rosie ClarkeCommunity Manager

Preservica AI Security, Privacy and Trust Overview

This document is designed as a one‑stop assurance pack that customers can share internally with Legal, Privacy, Information Security, and Compliance stakeholders when evaluating or approving the use of Preservica AI features. It explains:How Preservi

dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

emryanNew Participant

Starter Editions

Files not uploading properly

File are not uploading properly. I am either receving an error meassage stating the upload failed, or, I am receiving a message stating the upload was successful, yet the image does not appear. Please tell me someone can fix this soon!

heycareyNew Participant

Starter Editions

No File Formats Normalizing

None of the file formats I’ve uploaded are creating a preservation format or access copy. I'm getting an error message in the process monitor that says: Error executing tool LibreOffice CLI on file.

Rosie ClarkeCommunity Manager

Upload & Ingest

Guidance for using Bulk CSV Upload in NewGen

This article is applicable to the New Generation Interface and all Preservica editions. Starter edition users can use the standard CSV metadata templates, Professional and above can use both standard and custom CSV metadata templates.In the NewGen in

rjstewart3New Participant

Starter Editions

A-Z sort by not sorting correctly in the public portal

Hello,I seem to be having an issue with the public portal and sorting ascending A-Z. The typical title will be “<title>, Spring <year>” and “<title>”, Fall <year>”. This will, of course, sort everything by year, but put Fall

Rosie ClarkeCommunity Manager

Setting up your Portal - Starter Plus

Style my Portal in Starter

Register to watch the recording here

Rosie ClarkeCommunity Manager

Navigation & Collection Management

Create a new folder (1min)

Rosie ClarkeCommunity Manager

Upload & Ingest

Upload a folder with files and metadata (10mins)

Rosie ClarkeCommunity Manager

Upload & Ingest

Upload a ZIP file (2mins)

dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

emryanNew Participant

Starter Editions

Files not uploading properly

File are not uploading properly. I am either receving an error meassage stating the upload failed, or, I am receiving a message stating the upload was successful, yet the image does not appear. Please tell me someone can fix this soon!

heycareyNew Participant

Starter Editions

No File Formats Normalizing

None of the file formats I’ve uploaded are creating a preservation format or access copy. I'm getting an error message in the process monitor that says: Error executing tool LibreOffice CLI on file.

rjstewart3New Participant

Starter Editions

A-Z sort by not sorting correctly in the public portal

Hello,I seem to be having an issue with the public portal and sorting ascending A-Z. The typical title will be “<title>, Spring <year>” and “<title>”, Fall <year>”. This will, of course, sort everything by year, but put Fall

ciara.oakley-robbinsNew Participant

Starter Editions

Making Assets Public

Hello, I am uploading photos today and for some reason every time I change the security tag to public, I refresh the page and it automatically goes back to private. In this folder here it will only let certain photos be public, I want them all public

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

kmbuergeNew Participant

Job posting: Digital Records Archivist, Middlebury College (Middlebury, Vt.)

Apply online at: https://apply.workable.com/middleburycollege/j/8C8180846A/DescriptionThe Digital Records Archivist is responsible for the accessioning, processing, arrangement, description, preservation, and access of digitized and born-digital mate

JinfangNiuNew Participant

Meet the community

Invitation to Participate: Study of AI’s Impact on Archivists’ Work and Job Quality

Dear Preservica users,I am an Associate Professor at the School of Information, University of South Florida (USF), conducting a research study on how Artificial Intelligence (AI) is affecting archivists’ work practices and job quality. This study has

kriskNew Participant

Starter Editions

Why are my tiffs converting to jpg?

Hello all! I am ingesting some image files. I have these files scanned as .tifs but when I ingest them into Preservica they seem to convert to .jpgs. I am basing this on the file size changing (becoming smaller) in the metadata, and also on the asset

jenifjelstadNew Participant

Starter Editions

Page customization updates in NewGen

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom page

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