Skip to main content

2,178 Topics
5,699 Replies
3,692 Members

Welcome to the Preservica Community Hub

Log in to see all content

Wed, Jun 3, 2026, 08:30

Preservica International User Group 2026

Fri, Jun 5, 2026, 13:30

Preservica New Generation training - Module #2

Tue, Jun 23, 2026, 13:15

How to get started with integrated AI in Preservica

Tue, Jun 23, 2026, 15:00

Preservica User Briefing: What's new in Preservica! May Release

Tue, Jun 9, 2026, 13:30

Preservica New Generation training - Module #3

Knowledge base

Resources, guides and documentation for users

Events & Training

Preservica Events & Training Courses

Preservica Announcements

Subscribe for news & updates from the Preservica team

Community groups

Find others interested in the same topic as you

Ask the community

Got questions about Preservica or digital preservation? Join the discussion here

Product ideas

Search, submit and vote for ideas to improve Preservica products

Categories
Recently active
Help others

Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

Starter Editions

Starter Editions

142 topics

Useful resources

Find useful information

How to convey the value of digital preservation

How to convey the value of digital preservation

7 topics

'How we do it' Educational Series

'How we do it' Educational Series

9 topics

Starter edition project examples

Starter edition project examples

4 topics

Publications

9 topics

Around the water cooler

Let's have a chat...

Events recommendations

Events recommendations

11 topics

Job board

30 topics

Meet the community

Meet the community

16 topics

Kelly-CollinsNew Participant

Starter Editions

M4A audio files defaulting to Video in 'type'

Hello, when testing ingest of a folder with DC metadata, all is going ok except an M4A audio file which renders as ‘Video’ in the automated ‘Type’ field. The metadata I have uploaded for this file has the type (MIME type) as audio/mp4. Is it renderin

Paul ClarkCommunity Manager

An Introduction to Preservica's APIs - Recording

Preservica provides a very powerful suite of Application Programming Interfaces (APIs). They are used not only by Preservica's own software but by many of our customers both large and small. These APIs help to perform a broad range of every day task

James GrimsterNew Participant

Starter Editions

Maximum size WARC files for ReplayWeb viewer in Starter

Hello, we are currently researching using Starter for the archving of a not for profit community website. When we produce, with a crawler, a test crawl of the site producing a 1GB file, the WARC file is shown correctly in the viewer.When we do a ful

Rosie ClarkeCommunity Manager

Preservica AI Security, Privacy and Trust Overview

This document is designed as a one‑stop assurance pack that customers can share internally with Legal, Privacy, Information Security, and Compliance stakeholders when evaluating or approving the use of Preservica AI features. It explains:How Preservi

dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

emryanNew Participant

Starter Editions

Files not uploading properly

File are not uploading properly. I am either receving an error meassage stating the upload failed, or, I am receiving a message stating the upload was successful, yet the image does not appear. Please tell me someone can fix this soon!

heycareyNew Participant

Starter Editions

No File Formats Normalizing

None of the file formats I’ve uploaded are creating a preservation format or access copy. I'm getting an error message in the process monitor that says: Error executing tool LibreOffice CLI on file.

Rosie ClarkeCommunity Manager

Upload & Ingest

Guidance for using Bulk CSV Upload in NewGen

This article is applicable to the New Generation Interface and all Preservica editions. Starter edition users can use the standard CSV metadata templates, Professional and above can use both standard and custom CSV metadata templates.In the NewGen in

rjstewart3New Participant

Starter Editions

A-Z sort by not sorting correctly in the public portal

Hello,I seem to be having an issue with the public portal and sorting ascending A-Z. The typical title will be “<title>, Spring <year>” and “<title>”, Fall <year>”. This will, of course, sort everything by year, but put Fall

Rosie ClarkeCommunity Manager

Setting up your Portal - Starter Plus

Style my Portal in Starter

Register to watch the recording here

Kelly-CollinsNew Participant

Starter Editions

M4A audio files defaulting to Video in 'type'

Hello, when testing ingest of a folder with DC metadata, all is going ok except an M4A audio file which renders as ‘Video’ in the automated ‘Type’ field. The metadata I have uploaded for this file has the type (MIME type) as audio/mp4. Is it renderin

James GrimsterNew Participant

Starter Editions

Maximum size WARC files for ReplayWeb viewer in Starter

Hello, we are currently researching using Starter for the archving of a not for profit community website. When we produce, with a crawler, a test crawl of the site producing a 1GB file, the WARC file is shown correctly in the viewer.When we do a ful

dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

emryanNew Participant

Starter Editions

Files not uploading properly

File are not uploading properly. I am either receving an error meassage stating the upload failed, or, I am receiving a message stating the upload was successful, yet the image does not appear. Please tell me someone can fix this soon!

heycareyNew Participant

Starter Editions

No File Formats Normalizing

None of the file formats I’ve uploaded are creating a preservation format or access copy. I'm getting an error message in the process monitor that says: Error executing tool LibreOffice CLI on file.

rjstewart3New Participant

Starter Editions

A-Z sort by not sorting correctly in the public portal

Hello,I seem to be having an issue with the public portal and sorting ascending A-Z. The typical title will be “<title>, Spring <year>” and “<title>”, Fall <year>”. This will, of course, sort everything by year, but put Fall

ciara.oakley-robbinsNew Participant

Starter Editions

Making Assets Public

Hello, I am uploading photos today and for some reason every time I change the security tag to public, I refresh the page and it automatically goes back to private. In this folder here it will only let certain photos be public, I want them all public

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

kmbuergeNew Participant

Job posting: Digital Records Archivist, Middlebury College (Middlebury, Vt.)

Apply online at: https://apply.workable.com/middleburycollege/j/8C8180846A/DescriptionThe Digital Records Archivist is responsible for the accessioning, processing, arrangement, description, preservation, and access of digitized and born-digital mate

JinfangNiuNew Participant

Meet the community

Invitation to Participate: Study of AI’s Impact on Archivists’ Work and Job Quality

Dear Preservica users,I am an Associate Professor at the School of Information, University of South Florida (USF), conducting a research study on how Artificial Intelligence (AI) is affecting archivists’ work practices and job quality. This study has

Leaderboard

Show full leaderboard

Badge winners

Maria Papanikolaouhas earned the badge New Kid on the Block
Helena Pilihhas earned the badge Smooth Operator
brian.hamiltonhas earned the badge New Kid on the Block
Kelly-Collinshas earned the badge New Kid on the Block
wcorrig2has earned the badge Innovator

Show all badges

Events Calendar

Powered by Gainsight

Community Terms and ConditionsAccessibility statement

Sign up

Already have an account? Login

Username *

E-mail address *

Preservica Product

(Private)

Only you and moderators can see this information

*

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK