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Tue, Jan 27, 2026, 16:00

Recording Now Available - Preservica User Briefing: What's new in Preservica's 8.4 release

Wed, Feb 18, 2026, 14:00

Preservica New Features Training: What's new in v8.4

Wed, Jun 3, 2026, 08:30

Preservica International User Group 2026

Tue, Mar 3, 2026, 14:30

Preservica New Generation training - Module #1

Thu, Mar 5, 2026, 14:30

Preservica New Generation training - Module #2

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Starter Editions

Starter Editions

138 topics

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How to convey the value of digital preservation

How to convey the value of digital preservation

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'How we do it' Educational Series

'How we do it' Educational Series

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dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

ciara.oakley-robbinsNew Participant

Starter Editions

Making Assets Public

Hello, I am uploading photos today and for some reason every time I change the security tag to public, I refresh the page and it automatically goes back to private. In this folder here it will only let certain photos be public, I want them all public

Rosie ClarkeCommunity Manager

About Preservica

Preserve365 Explained

Preserve365® seamlessly embeds Preservica’s Active Digital Preservation archiving right into your Microsoft 365 and SharePoint experience. No need for separate information archiving tools, simply use Microsoft 365 to automate long-term records gover

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

kmbuergeNew Participant

Job posting: Digital Records Archivist, Middlebury College (Middlebury, Vt.)

Apply online at: https://apply.workable.com/middleburycollege/j/8C8180846A/DescriptionThe Digital Records Archivist is responsible for the accessioning, processing, arrangement, description, preservation, and access of digitized and born-digital mate

JinfangNiuNew Participant

Meet the community

Invitation to Participate: Study of AI’s Impact on Archivists’ Work and Job Quality

Dear Preservica users,I am an Associate Professor at the School of Information, University of South Florida (USF), conducting a research study on how Artificial Intelligence (AI) is affecting archivists’ work practices and job quality. This study has

kriskNew Participant

Starter Editions

Why are my tiffs converting to jpg?

Hello all! I am ingesting some image files. I have these files scanned as .tifs but when I ingest them into Preservica they seem to convert to .jpgs. I am basing this on the file size changing (becoming smaller) in the metadata, and also on the asset

jenifjelstadNew Participant

Starter Editions

Page customization updates in NewGen

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom page

papillon25Known Participant

Starter Editions

Manage accounts in Starter Plus

Hi! I’m in Starter Plus and i’m trying to manage the users and their roles and security tag but i’m blocked by a message saying : ‘’review the Starter Plus and Premium plans which include additional users’’ to witch the only option is the review the

papillon25Known Participant

Starter Editions

Upload folder with metadata

Hello! I’m trying to upload a folder with metadata but nothing is working. I read every post related to this topic on this community hub, I followed the related course on Preservica Academy and followed this guide : https://cdn2.assets-servd.host/pr

dglynnParticipating Frequently

Starter Editions

Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue?

ciara.oakley-robbinsNew Participant

Starter Editions

Making Assets Public

Hello, I am uploading photos today and for some reason every time I change the security tag to public, I refresh the page and it automatically goes back to private. In this folder here it will only let certain photos be public, I want them all public

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

kmbuergeNew Participant

Job posting: Digital Records Archivist, Middlebury College (Middlebury, Vt.)

Apply online at: https://apply.workable.com/middleburycollege/j/8C8180846A/DescriptionThe Digital Records Archivist is responsible for the accessioning, processing, arrangement, description, preservation, and access of digitized and born-digital mate

JinfangNiuNew Participant

Meet the community

Invitation to Participate: Study of AI’s Impact on Archivists’ Work and Job Quality

Dear Preservica users,I am an Associate Professor at the School of Information, University of South Florida (USF), conducting a research study on how Artificial Intelligence (AI) is affecting archivists’ work practices and job quality. This study has

kriskNew Participant

Starter Editions

Why are my tiffs converting to jpg?

Hello all! I am ingesting some image files. I have these files scanned as .tifs but when I ingest them into Preservica they seem to convert to .jpgs. I am basing this on the file size changing (becoming smaller) in the metadata, and also on the asset

jenifjelstadNew Participant

Starter Editions

Page customization updates in NewGen

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom page

papillon25Known Participant

Starter Editions

Manage accounts in Starter Plus

Hi! I’m in Starter Plus and i’m trying to manage the users and their roles and security tag but i’m blocked by a message saying : ‘’review the Starter Plus and Premium plans which include additional users’’ to witch the only option is the review the

papillon25Known Participant

Starter Editions

Upload folder with metadata

Hello! I’m trying to upload a folder with metadata but nothing is working. I read every post related to this topic on this community hub, I followed the related course on Preservica Academy and followed this guide : https://cdn2.assets-servd.host/pr

jdamico68New Participant

Starter Editions

how to empty recycle bin

Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim

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