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diusoftwareNew Participant

Starter Editions

Trouble uploading folder with CSV metadata

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

1283

10 hours ago

ltaylorNew Participant

Starter Editions

bulk upload of metadata for existing files

We have already ingested thousands of image files and now we have metadata to go along with them. Is there a way to upload a metadata .csv file for existing files? I see how to upload a new folder of files with metadata, but the files are already in Preservica. Is this possible? (Without re-ingesting all of the files already present?)

grdNew Participant

For the past several days I have been getting an error when I try to download .csv templates for batch upload. I have the Dublin Core template from past ingests, but I don’t have the MODS one and was hoping to start using it. When I click Add > Download CSV Templates > Download, I get the “Download CSV templates” window, but there is an eternal purple “Loading” wheel, and a separate red error pops up on the lower right-hand side of my screen that says, “System error while generating the CSV list, please try again later.”

813

29 days ago

Paul ClarkCommunity Manager

User Documentation

Getting Started with Starter: How to upload content and metadata using a standard CSV metadata template

Read the attached instructions to learn how to upload content and metadata using a standard CSV metadata template

560

1 month ago

mbrucknerNew Participant

Starter Editions

Maximum size to view images in portal?

Is there a file size limit to what can be viewed on Preservica Starter, both behind the scenes and on the public portal? I’m uploading large tiffs and getting an “unable to open object” message when I click to view either the preservation copies in Explorer or the access copies in the portal, even though the access copies are of course much smaller. Is it Preservica struggling with the large files for some reason (I thought it wasn’t supposed to), or is it more likely a browser or bandwidth issue? Thank you for any help!

282

1 month ago

Steve CrawfordCommunity Manager

User Documentation

I can't view my .warc file

If you have captured a web page using the conifer application and it won't display in Starter and gives a message of ‘format doesn’t have an associated renderer’ Find the original file you downloaded from Conifer and change the file extension to .zip in Windows Explorer or MacOS. Extract the zip file to a local folder. Change the extension of the unzipped file back to .warc Upload into Starter again. The native output of Conifer is not quite compatible with Starter and the method above should fix that.

6825

1 month ago

SaskiaNew Participant

Starter Editions

Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

751

1 month ago

felicia.disalvoNew Participant

Starter Editions

Starter Edition is now available for just $39/month

Hello, I came across a Facebook post from Dec 9, 2024 promoting a new Starter Edition for $39/month. But I cannot locate it anywhere in the pricing tab. Was it only a limited time offer? Thank you!

922

2 months ago

felicia.disalvoNew Participant

Starter Editions

Change Account Email

Hello, I am wondering how I can change my account’s email address. The one I originally used will no longer be valid at the end of this year as it is my student university email. I put a lot of work into my account and would like to change the email so that I can continue to access my files.Thank you.

281

2 months ago

natevsterNew Participant

Starter Editions

Unable to find folder containing files of different formats on home screen

Hi, folks. I am a fledgling newbie who just started the Starter Training. I uploaded the folder containing files of different formats to Preservica, from my Files Explorer. But I can’t view the folder on my home screen afterward. What must I do to view that folder on the home screen? Thanks!

483

2 months ago

diusoftwareNew Participant

Starter Editions

Trouble uploading folder with CSV metadata

1283

10 hours ago

ltaylorNew Participant

Starter Editions

bulk upload of metadata for existing files

grdNew Participant

mbrucknerNew Participant

Starter Editions

Maximum size to view images in portal?

282

1 month ago

SaskiaNew Participant

Starter Editions

Change default display options in explorer?

751

1 month ago

felicia.disalvoNew Participant

Starter Editions

Starter Edition is now available for just $39/month

Hello, I came across a Facebook post from Dec 9, 2024 promoting a new Starter Edition for $39/month. But I cannot locate it anywhere in the pricing tab. Was it only a limited time offer? Thank you!

922

2 months ago

felicia.disalvoNew Participant

natevsterNew Participant

Starter Editions

Unable to find folder containing files of different formats on home screen

483

2 months ago

ladrickaKnown Participant

Starter Editions

Error message when ingesting files with metadata

I am getting the following error message when I try to upload a folder with files including a Dublin Core template .csv file: There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your package

2094

2 months ago

nccarchivesNew Participant

Starter Editions

Maximum Size for uploading audio files

Is there a maximum size for uploading individual audio files?I have Starter-Plus. I’ve been “humming along” uploading individual oral histories in MP3 formats and then adding the metadata.I tried uploading one audio file over 150 MB. I received an error message during the Browser upload stage. It read “The file upload failed. Try again later.” The error message disappeared from the screen a few seconds later. The error appeared nearly immediately after I tried to upload the file. It was like the system didn’t even try.I logged out. Logged back in and still received the same message. I’ve waited an hour. Tried again. Still received the error message.Any ideas - what is happening? Is the file too large? Is there a way to fix this without breaking up the file into smaller chunks?I have a few more files that are just as large. So I’d like to try and find a solution quickly.Thanks!

782

3 months ago

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