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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

112 Topics
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schnoepfNew Participant
asked in Starter Editions
Upload of a single file (1.5GB) fails

Hello, I am facing a problem when I try to upload a wacz-file (1.5 GB). I tried two different browsers (safari, chrome), but both show up the same problem: After 20 minutes I am thrown back to the login-screen and the file was not ingested. Any ideas? 

280
S
8 days ago
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JUCamUKNew Participant
asked in Starter Editions
Preserving original creation metadata

I’m new to Starter and have uploaded a collection of digitised images. I can’t see anywhere on the metadata for individual files that it has preserved the original creation date/creator. (Only the ingest and subsequent changes’ dates are listed.) Obviously this is less important for digitised copies of originals but this original creation metadata is very important with born-digital items. Is this metadata stored somewhere I am missing? Thanks.

150
J
10 days ago
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donald.merrittNew Participant
asked in Starter Editions
"Rename Asset Failed" message

For the past several days we have been getting the “Rename Asset Failed” message when trying to organize the folders on our Preservica Starter account? Is this feature no longer available or is there a work around to renaming assets? 

712
A
1 month ago
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ladrickaNew Participant
asked in Starter Editions
Error message when ingesting files with metadata

I am getting the following error message when I try to upload a folder with files including a Dublin Core template .csv file: There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your package

302
L
1 month ago
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jdamico68New Participant
asked in Starter Editions
how to empty recycle bin

Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim

322
J
1 month ago
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Marcia JParticipating Frequently
asked in Starter Editions
No Public Portal Screen

My public portal screen has come up as a blank page for over a week.

231
David
1 month ago
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emmablowersNew Participant
asked in Starter Editions
UX2 Explorer: Can I edit the visible fields on my Homepage?

Currently the UX2 fields are Title; Ingest Date; Size; Type, and in UX1 the fields on Explorer are Title; Description; Code. Does anyone know is we have the ability to edit visible fields or when will this happen?

653
wendy.goodier
Preservica Employee
2 months ago
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chrissie.clementNew Participant
asked in Starter Editions
Problem ingesting folder with metadata - I click “I understand, continue the ingest” but nothing happens

I’m attempting to upload a folder with DC metadata and I get to the stage with the warning “There are files or folders in the following CSV metadata without associated file or folder names...”, and when I click “I understand, continue the ingest” it brings me back to the main page. The ingest doesn’t continue the “Complete Ingest” option in the taskbar is still there.Any help would be appreciated!

381
C
2 months ago
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hausfesNew Member
asked in Starter Editions
ProficioID Identifier Template

For users of Proficio and Preservica Starter. Has anyone created a template to add the ProficioID identifier to the correct asset field in Preservica? The Proficio record number needs to be added as the Preservica identifier (not in DC, but in the main metadata section of the asset. I don’t know how to create a template to get the Proficio record number into the correct identifier field.

221
wendy.goodier
Preservica Employee
3 months ago
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janetNew Participant
asked in Starter Editions
Trouble with uploading metadata

Hello,I am new to Preservica Starter and to archiving/Dublin Core… I am trying to upload a folder with files and attached metadata. I have followed the video and instructions and all seems to be going okay until right at the last moment when a message comes up that reads:There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your packageI have tried everything from reducing the metadata to only one file and one catergory with data as ‘test’ - which worked, but as soon as I fill in anything else (even with no punctuation or anything) I get the same message. Any help would be much appreciated. Thank you so much!Janet

3016
S
4 months ago
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cherri93New Participant
asked in Starter Editions
Changing user email in Preservica

Hello,I would like to transfer ownership of my Preservica account to the organization I started it up for.  It currently has my email information to login, but I would like to change this to a generic email for the organization.  How could I go about doing this?  Thanks!

1241
A
4 months ago
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folklorelibraryNew Participant
posted in Starter Editions
Session expired boots

Does anyone know why I am routinely getting kicked out as “session expired” after approx. an hour when I am in the middle of working. I have been renaming and captioning large image banks and it routinely happens when I am halfway through typing a sentence. It’s getting annoying!Is this because I am using a starter edition at the moment - I am intending to upgrade when I hit 5GB but don’t want to see this as an issue constantly when I want to work for more than an hour at a time.Thanks

101122
T
5 months ago
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kriskNew Participant
asked in Starter Editions
closing unused sessions

Hi! My machine keeps telling me that I have more sessions open than the one that I am using. That is completely unnecessary and those other sessions should have timed out by now. How do I shut them? Thank you

541
Steve Crawford
6 months ago
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kriskNew Participant
asked in Starter Editions
Need Resources on cataloging in DC

I am using Starter and trying to understand how to populate fields in Dublin Core using correct syntax or formatting. I would like to find resources and training videos. But when I search everything is XML focused. I don’t want that and it is needlessly confusing. Does Preservica offer any training modules for DC? Thank you!

2025
K
6 months ago
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thartNew Participant
asked in Starter Editions
Email body not appearing

I was doing some test ingests of .pst file in preparation for ingesting one for a collection of emails that we want to preserve.Although it appeared to work first time when going to view the emails in Preservica the body of the email is missing: Missing email body If you download the asset, it comes the email had a .dat file attached to it which does contain the body of the email in a kind of html form.Has anyone else encountered this problem or am I just doing something wrong? Any help would be great, thanks.

641
Steve Crawford
6 months ago
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James GrimsterNew Participant
asked in Starter Editions
Maximum size WARC files for ReplayWeb viewer in Starter

Hello, we are currently researching using Starter for the archving of a not for profit community website.  When we produce, with a crawler, a test crawl of the site producing a 1GB file, the WARC file is shown correctly in the viewer.When we do a full crawl , just over 2GB , it doesn’t render.Is there an upper limit to the allowable size of WARC files that you know of?thank you

772
J
6 months ago
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DanaNew Participant
asked in Starter Editions
Stuck in Preserving phase of ingest

Hi there - I am trying to upload four .jpg files to a folder in my Starter account, and they are all getting stuck at the preserving point. See below: Not sure what could be causing this? The other .jpgs I have uploaded in the past only took a few minutes to complete and show up in the folder. By the way, I’m a super newbie! Thank you!

541
Steve Crawford
7 months ago
A
Anonymous
asked in Starter Editions
custom metadata schema

Hello! I was wondering if and how I could use my custom metadata schema in Preservica. Many thanks.

4677
Aubrey Shanahan
7 months ago
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bhouston82New Participant
asked in Starter Editions
Max size for CSV metadata import?

Hi all,I have been attempting to upload the City of Milwaukee’s largest accession yet in terms of number of files (over 6,000). I ran Directory Printer on the records in order to associate base metadata (format, collection identifiers, dates, etc.) on the records, copied into the CSV template, and attempted to upload using the usual bulk metadata upload process. This… did not go well, to the tune of “hung for half an hour and then kicked me out without uploading”.I have confirmed that I am able to upload the files WITHOUT the metadata files in a relatively expedited manner. I have also confirmed using a subset of the files that I have the template formatted correctly to perform the upload. So what I assume is happening is that the parser is going through the spreadsheet and mapping to the files in the upload package… which is a process that takes an extra-long time with 6000+ files.So I put it to the community: Have any of you discovered a soft cap on the number of files you can import

781
S
7 months ago
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SNGNew Participant
asked in Starter Editions
Transcript

Hello,I would like to have a transcript field for resources that were handwritten. My plan is to scan a few old sermon scripts that were handwritten and have a transcript of the sermon so that it is accessible to readers. I appreciate if you can assist me.I am very new to Preservica and only have Preservica Starter.Thanks in advance,Siong  

1061
A
8 months ago
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Marcia JParticipating Frequently
asked in Starter Editions
Metadata file will not loat

I get a message saying the metadata file can’t be loaded because it is not in CSV format. Mine is saved as CSV in Microsoft. I used the template provided. What am I doing wrong?

3249
H
8 months ago
A
AliHBNew Participant
asked in Starter Editions
Problem Ingesting Folder with Metadata - I click “I understand, continue the ingest” but nothing happens

Sort of self explanatory. I’ve gotten to the stage where the alert comes up to say “There are files or folders in the following CSV metadata without associated file or folder names, no metadata will be mapped to those rows...” and when I click “I understand, continue the ingest” it brings me back to the main page but nothing happens and I still have the “Complete Ingest” option in the taskbar. Any assistance would be great!

832
Steve Crawford
8 months ago
S
SaskiaNew Participant
asked in Starter Editions
Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

430
S
9 months ago
K
kieranjolNew Participant
asked in Starter Editions
Exporting AIPS - XIP access

I’m trying out the starter edition, and I can see some preservation/technical metadata in the main GUI. Does any edition of Preservica have an ‘AIP Export’ option, or perhaps just exporting this technical/preservation metadata in some form? I’ve seen bits and pieces in the community hub about XIP and XSL transforms to METS and PREMIS, but this doesn’t seem to be available to starer edition users? I’m mostly interested in seeing what kinds of information is exportable from Preservica. Best, Kieran O’LearyNational Library of Ireland

4447
wendy.goodier
Preservica Employee
9 months ago
A
Archivist78New Participant
asked in Starter Editions
Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it was just a one-time issue. I have spent more of today adding one file at a time, which is not as productive.Any ideas?Thanks.

1573
G
9 months ago

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