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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

105 Topics
H
hausfesNew Member
asked in Starter Editions
ProficioID Identifier Template

For users of Proficio and Preservica Starter. Has anyone created a template to add the ProficioID identifier to the correct asset field in Preservica? The Proficio record number needs to be added as the Preservica identifier (not in DC, but in the main metadata section of the asset. I don’t know how to create a template to get the Proficio record number into the correct identifier field.

1
wendy.goodier
Preservica Employee
2 days ago
J
janetNew Participant
asked in Starter Editions
Trouble with uploading metadata

Hello,I am new to Preservica Starter and to archiving/Dublin Core… I am trying to upload a folder with files and attached metadata. I have followed the video and instructions and all seems to be going okay until right at the last moment when a message comes up that reads:There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your packageI have tried everything from reducing the metadata to only one file and one catergory with data as ‘test’ - which worked, but as soon as I fill in anything else (even with no punctuation or anything) I get the same message. Any help would be much appreciated. Thank you so much!Janet

6
S
25 days ago
C
cherri93New Participant
asked in Starter Editions
Changing user email in Preservica

Hello,I would like to transfer ownership of my Preservica account to the organization I started it up for.  It currently has my email information to login, but I would like to change this to a generic email for the organization.  How could I go about doing this?  Thanks!

1
A
1 month ago
F
folklorelibraryNew Participant
posted in Starter Editions
Session expired boots

Does anyone know why I am routinely getting kicked out as “session expired” after approx. an hour when I am in the middle of working. I have been renaming and captioning large image banks and it routinely happens when I am halfway through typing a sentence. It’s getting annoying!Is this because I am using a starter edition at the moment - I am intending to upgrade when I hit 5GB but don’t want to see this as an issue constantly when I want to work for more than an hour at a time.Thanks

22
T
2 months ago
K
kriskNew Participant
asked in Starter Editions
closing unused sessions

Hi! My machine keeps telling me that I have more sessions open than the one that I am using. That is completely unnecessary and those other sessions should have timed out by now. How do I shut them? Thank you

1
Steve Crawford
2 months ago
K
kriskNew Participant
asked in Starter Editions
Need Resources on cataloging in DC

I am using Starter and trying to understand how to populate fields in Dublin Core using correct syntax or formatting. I would like to find resources and training videos. But when I search everything is XML focused. I don’t want that and it is needlessly confusing. Does Preservica offer any training modules for DC? Thank you!

5
K
3 months ago
T
thartNew Participant
asked in Starter Editions
Email body not appearing

I was doing some test ingests of .pst file in preparation for ingesting one for a collection of emails that we want to preserve.Although it appeared to work first time when going to view the emails in Preservica the body of the email is missing: Missing email body If you download the asset, it comes the email had a .dat file attached to it which does contain the body of the email in a kind of html form.Has anyone else encountered this problem or am I just doing something wrong? Any help would be great, thanks.

1
Steve Crawford
3 months ago
J
James GrimsterNew Participant
asked in Starter Editions
Maximum size WARC files for ReplayWeb viewer in Starter

Hello, we are currently researching using Starter for the archving of a not for profit community website.  When we produce, with a crawler, a test crawl of the site producing a 1GB file, the WARC file is shown correctly in the viewer.When we do a full crawl , just over 2GB , it doesn’t render.Is there an upper limit to the allowable size of WARC files that you know of?thank you

2
J
3 months ago
D
DanaNew Participant
asked in Starter Editions
Stuck in Preserving phase of ingest

Hi there - I am trying to upload four .jpg files to a folder in my Starter account, and they are all getting stuck at the preserving point. See below: Not sure what could be causing this? The other .jpgs I have uploaded in the past only took a few minutes to complete and show up in the folder. By the way, I’m a super newbie! Thank you!

1
Steve Crawford
3 months ago
D
donald.merrittNew Participant
asked in Starter Editions
"Rename Asset Failed" message

For the past several days we have been getting the “Rename Asset Failed” message when trying to organize the folders on our Preservica Starter account? Is this feature no longer available or is there a work around to renaming assets? 

1
Steve Crawford
3 months ago
A
Anonymous
asked in Starter Editions
custom metadata schema

Hello! I was wondering if and how I could use my custom metadata schema in Preservica. Many thanks.

7
Aubrey Shanahan
Preservica Employee
3 months ago
B
bhouston82New Participant
asked in Starter Editions
Max size for CSV metadata import?

Hi all,I have been attempting to upload the City of Milwaukee’s largest accession yet in terms of number of files (over 6,000). I ran Directory Printer on the records in order to associate base metadata (format, collection identifiers, dates, etc.) on the records, copied into the CSV template, and attempted to upload using the usual bulk metadata upload process. This… did not go well, to the tune of “hung for half an hour and then kicked me out without uploading”.I have confirmed that I am able to upload the files WITHOUT the metadata files in a relatively expedited manner. I have also confirmed using a subset of the files that I have the template formatted correctly to perform the upload. So what I assume is happening is that the parser is going through the spreadsheet and mapping to the files in the upload package… which is a process that takes an extra-long time with 6000+ files.So I put it to the community: Have any of you discovered a soft cap on the number of files you can import

1
S
4 months ago
S
SNGNew Participant
asked in Starter Editions
Transcript

Hello,I would like to have a transcript field for resources that were handwritten. My plan is to scan a few old sermon scripts that were handwritten and have a transcript of the sermon so that it is accessible to readers. I appreciate if you can assist me.I am very new to Preservica and only have Preservica Starter.Thanks in advance,Siong  

1
A
4 months ago
M
Marcia JParticipating Frequently
asked in Starter Editions
Metadata file will not loat

I get a message saying the metadata file can’t be loaded because it is not in CSV format. Mine is saved as CSV in Microsoft. I used the template provided. What am I doing wrong?

9
H
5 months ago
A
AliHBNew Participant
asked in Starter Editions
Problem Ingesting Folder with Metadata - I click “I understand, continue the ingest” but nothing happens

Sort of self explanatory. I’ve gotten to the stage where the alert comes up to say “There are files or folders in the following CSV metadata without associated file or folder names, no metadata will be mapped to those rows...” and when I click “I understand, continue the ingest” it brings me back to the main page but nothing happens and I still have the “Complete Ingest” option in the taskbar. Any assistance would be great!

2
Steve Crawford
5 months ago
S
SaskiaNew Participant
asked in Starter Editions
Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

0
S
5 months ago
K
kieranjolNew Participant
asked in Starter Editions
Exporting AIPS - XIP access

I’m trying out the starter edition, and I can see some preservation/technical metadata in the main GUI. Does any edition of Preservica have an ‘AIP Export’ option, or perhaps just exporting this technical/preservation metadata in some form? I’ve seen bits and pieces in the community hub about XIP and XSL transforms to METS and PREMIS, but this doesn’t seem to be available to starer edition users? I’m mostly interested in seeing what kinds of information is exportable from Preservica. Best, Kieran O’LearyNational Library of Ireland

7
wendy.goodier
Preservica Employee
5 months ago
A
Archivist78New Participant
asked in Starter Editions
Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it was just a one-time issue. I have spent more of today adding one file at a time, which is not as productive.Any ideas?Thanks.

3
G
6 months ago
K
Kelley CanonParticipating Frequently
asked in Starter Editions
Bulk edit won't continue after I select "Yes, continue"

As a new user of Starter I am exploring and trying out all the features and functions.Bulk editing is very important to me but I cannot get it to execute after setting the fields as I want them. I’ve tried a few times but no luck.It stays on this screen after I click “Yes, continue”: 

3
Aubrey Shanahan
Preservica Employee
6 months ago
R
rlawleyNew Participant
asked in Starter Editions
Bulk Edit Description Field

How can one bulk add, or edit, the Description Field in Preservica Starter? I have no problem editing the MODS metadata with a bulk upload, but the Description Field is not included in the MODS schema, and I have to go into each file and manually paste a description into the asset. There has to be a better way! Thank you.

1
Aubrey Shanahan
Preservica Employee
7 months ago
K
kriskNew Participant
asked in Starter Editions
Cannot make the top level folder in my hierarchy public

I am trying to get items to appear in the portal view. And I understand that I need to make sure all levels are public, from the item to the folder structure it is nested in. I go to the folder level, right click on the folder title, and scroll down and choose public (it is currently set to private) and then a box containing a large red dot and a message flashes on the screen and then disappears before I can read it or engage with the content and then when I right click the folder name again, I can see that access is still coded as “private”. What the heck is going on?

1
R
7 months ago
jspady
jspady
asked in Starter Editions
Receiving “Ingest aborted” messages after browser upload of folder

I am a brand new Starter Plus user and this is my first community post. After having uploaded 5 other folders without any issues, my attempts at two new folders were both met with “Ingest Aborted” messages. The folder contains only .TIFF files. It would be much nicer if there was more information provided as to “why” the Ingest failed. I am using the Chrome browser on my Mac.Any suggestions before I try calling a live support person (do they exist, or is support only with email?)Thank you.John in Seattle 

1
Aubrey Shanahan
Preservica Employee
7 months ago
N
nccarchivesNew Participant
asked in Starter Editions
Edit one field in one asset of a previous bulk upload

I’ve read through several posts on bulk uploads, and I apologize in advance if I missed this. Are you able to edit one field for one asset from a previous bulk upload?I don’t see an option. I don’t need to edit one field for the all the bulk uploaded assets. Just one field for one asset. Thanks!

3
Paul Clark
7 months ago
D
diusoftwareNew Participant
asked in Starter Editions
Trouble uploading folder with CSV

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

2
D
8 months ago
alarge
alargeKnown Participant
asked in Starter Editions
Removing Thumbnails

Hi Everyone- I previously selected some thumbnails for my folders that I now want to remove and not replace with anything else.  I see the “Change Thumbnail” option… but this only allows you to change content for content, not to remove completely.  It’s not the most pressing issue, but one that sort of just bothers my quest for order.  :) Has anyone had any luck removing thumbnails once they have been used?Thank you!  

2
alarge
8 months ago

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