Skip to main content

Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

130 Topics
D
dglynnParticipating Frequently
asked in Starter Editions
Change Thumbnail not working

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue? 

161
Steve Crawford
N
nccarchivesNew Participant
asked in Starter Editions
Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four different times. In between, I logged off and back on. There are only about 65 .PDFs with a size of 27.1MB. I’m using a Chrome browser. I’m uploading into a pre-existing folder on Preservica.  I’ve completed bulk uploads with the new template in the past with only a minor hiccup. With this new template, typically I’d receive an error message about not recognizing the folder with no option but to cancel the upload. So I would restart the upload. The second time it would upload the files. I clicked through when it said there was an issue with the metadata and folder. In the end it worked on the second attempt every time.But I’m not sure what’s happening this time around? Any ideas for what I should try next?Thanks!

211
Rosie Clarke
A
Alison HarveyParticipating Frequently
asked in Starter Editions
Video transformation ruleset defined in preservation policy, but MP4 access copies aren't being created

New user here! We have the ruleset “preservica-default-video-transformation” defined in the access representation section of our preservation policy. The policy is set to run on ingest and dynamically, and apply everywhere.As I understand, this should migrate video files to MP4 upon ingest, but currently, no MP4 files are being created. The video files we’re adding are .mov / quicktime / x-fmt/384 - and this file type is included in the ruleset. Any ideas?

497
A
D
diusoftwareNew Participant
asked in Starter Editions
Trouble uploading folder with CSV metadata

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

1505
L
L
ltaylorNew Participant
asked in Starter Editions
bulk upload of metadata for existing files

We have already ingested thousands of image files and now we have metadata to go along with them. Is there a way to upload a metadata .csv file for existing files? I see how to upload a new folder of files with metadata, but the files are already in Preservica. Is this possible? (Without re-ingesting all of the files already present?)

703
O
G
grdNew Participant
asked in Starter Editions
Batch template error

For the past several days I have been getting an error when I try to download .csv templates for batch upload. I have the Dublin Core template from past ingests, but I don’t have the MODS one and was hoping to start using it. When I click Add > Download CSV Templates > Download, I get the “Download CSV templates” window, but there is an eternal purple “Loading” wheel, and a separate red error pops up on the lower right-hand side of my screen that says, “System error while generating the CSV list, please try again later.”

843
Rosie Clarke
M
mbrucknerNew Participant
asked in Starter Editions
Maximum size to view images in portal?

Is there a file size limit to what can be viewed on Preservica Starter, both behind the scenes and on the public portal? I’m uploading large tiffs and getting an “unable to open object” message when I click to view either the preservation copies in Explorer or the access copies in the portal, even though the access copies are of course much smaller. Is it Preservica struggling with the large files for some reason (I thought it wasn’t supposed to), or is it more likely a browser or bandwidth issue? Thank you for any help!

322
M
S
SaskiaNew Participant
asked in Starter Editions
Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

771
R
F
felicia.disalvoNew Participant
asked in Starter Editions
Starter Edition is now available for just $39/month

Hello, I came across a Facebook post from Dec 9, 2024 promoting a new Starter Edition for $39/month. But I cannot locate it anywhere in the pricing tab. Was it only a limited time offer?  Thank you!

962
F
F
felicia.disalvoNew Participant
asked in Starter Editions
Change Account Email

Hello, I am wondering how I can change my account’s email address. The one I originally used will no longer be valid at the end of this year as it is my student university email. I put a lot of work into my account and would like to change the email so that I can continue to access my files.Thank you. 

291
Rosie Clarke
N
natevsterNew Participant
asked in Starter Editions
Unable to find folder containing files of different formats on home screen

Hi, folks. I am a fledgling newbie who just started the Starter Training. I uploaded the folder containing files of different formats to Preservica, from my Files Explorer. But I can’t view the folder on my home screen afterward. What must I do to view that folder on the home screen? Thanks!

503
Paul Clark
L
ladrickaKnown Participant
asked in Starter Editions
Error message when ingesting files with metadata

I am getting the following error message when I try to upload a folder with files including a Dublin Core template .csv file: There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your package

2154
B
N
nccarchivesNew Participant
asked in Starter Editions
Maximum Size for uploading audio files

Is there a maximum size for uploading individual audio files?I have Starter-Plus. I’ve been “humming along” uploading individual oral histories in MP3 formats and then adding the metadata.I tried uploading one audio file over 150 MB. I received an error message during the Browser upload stage. It read “The file upload failed. Try again later.”  The error message disappeared from the screen a few seconds later. The error appeared nearly immediately after I tried to upload the file. It was like the system didn’t even try.I logged out. Logged back in and still received the same message. I’ve waited an hour. Tried again. Still received the error message.Any ideas - what is happening?  Is the file too large? Is there a way to fix this without breaking up the file into smaller chunks?I have a few more files that are just as large. So I’d like to try and find a solution quickly.Thanks!  

802
Rosie Clarke
F
folklorelibraryNew Participant
posted in Starter Editions
Session expired boots

Does anyone know why I am routinely getting kicked out as “session expired” after approx. an hour when I am in the middle of working. I have been renaming and captioning large image banks and it routinely happens when I am halfway through typing a sentence. It’s getting annoying!Is this because I am using a starter edition at the moment - I am intending to upgrade when I hit 5GB but don’t want to see this as an issue constantly when I want to work for more than an hour at a time.Thanks

126926
Rosie Clarke
K
kdsNew Participant
asked in Starter Editions
Security tag question on Starter

Hi,On the tutorials I watched prior to beginning Starter, I thought I saw that folders as well as individual assets within the folders, could be set to private or public. When adding a folder and choosing the security tag, I see closed, open and public. I also see that individual assets within folders can be set the same way.Can someone help with the specific meanings of those? What exactly is open and closed? And do all the assets within a folder need to be set at the same security tag as the folder itself? Or is it possible to have a folder where some assets are public and some are not? I have assets that I want to be visible to users of the password-protected portal/website. I have assets that I do NOT want to be visible to users of the password-protected portal/website. I do NOT have assets I want visible to the unlimited public. How would I set the security tags of the folders and assets for those 3 types? Thank you!Kara

760
K
F
felicia.disalvoNew Participant
asked in Starter Editions
Uploading Metadata in Starter

Hi,Help! Having a difficult time understanding how to upload a folder with metadata. I have watched a corresponding video 5 times and I keep getting lost.Is there instead a guide that provides a step by step for this instead? I think this might be more helpful for me. Thanks! PLEASE DISREGARD THIS MESSAGE, I JUST LOCATED THIS GUIDE, hoping it helps: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://cdn2.assets-servd.host/preservica-starter/production/resources/How-to-quickly-upload-metadata-files-in-bulk.pdf

661
Paul Clark
F
felicia.disalvoNew Participant
asked in Starter Editions
Amount of Gigabyte

Hello, I am using the Free Starter Edition, which I understood to provide 5GB of storage. But I my dashboard says: 0.72GB / 1.01GB - Does this represent the amount I have ingested versus what is available for my account? I also notice it says 1GB on the pricing package page. Apologies if I am simply not understanding this correctly.  Thank you so much!

250
F
F
felicia.disalvoNew Participant
asked in Starter Editions
Making Folder Public: Free Starter Package

Hello, I created a folder in Starter and ingested image files by dragging them in to the folder. I set the Folder to “public,” but the folder contents themselves did not become "public.” I needed to set them individually to public which does not seem correct. Is this because I am using the free Starter program?  Thank you!

913
F
J
JUCamUKNew Participant
asked in Starter Editions
Adding logo to Portal in Starter edition

How do you add a logo to the Portal in Starter (paid) edition? The pricing comparison online suggests this should be possible, but there is no option to save it on ‘Style my Portal’. Thanks

561
Paul Clark
J
JUCamUKNew Participant
asked in Starter Editions
Preserving original creation metadata

I’m new to Starter and have uploaded a collection of digitised images. I can’t see anywhere on the metadata for individual files that it has preserved the original creation date/creator. (Only the ingest and subsequent changes’ dates are listed.) Obviously this is less important for digitised copies of originals but this original creation metadata is very important with born-digital items. Is this metadata stored somewhere I am missing? Thanks.

1332
J
J
JUCamUKNew Participant
asked in Starter Editions
How to capture metadata for CSV file before ingest

Hi, I wondered whether anyone could advise on any programme which might be run to automatically populate a spreadsheet with the metadata associated with multiple files in a folder for ingest into Preservica? If this has to be manually added to the CSV metadata file, I can see this being hugely time-consuming and not really feasible for smaller institutions with limited staff time. I am concerned about how to retain the original creation date metadata on ingest. Thank you.

1002
J
B
bhouston82Participating Frequently
asked in Starter Editions
Bulk Edit Metadata not allowing multiple fields

Hi, I’m trying to bulk edit multiple fields on a number of new additions to my collection but don’t see the option to do so-- Only the Single Field bulk edit option is available. I can make some use of this but I would obviously prefer to be able to do more of these at once. Is this a bug, or is there a settting I have to configure to get the Multiple Field edit option back? Screenshot attached for reference. Thanks,Brad

953
lcoufal
L
lsuarezNew Participant
asked in Starter Editions
How to move assets in bulk from search

I have a bunch of assets that are sitting in random folders form a bulk migration. I have found them using the search function and I need to move them all to a single folder. Is there any way that this can be done from the search results? When I highlight more then one and then right click, it says “Bulk actions” but it isn’t clickable and nothing is listed.Thanks!

250
L
S
schnoepfNew Participant
asked in Starter Editions
Upload of a single file (1.5GB) fails

Hello, I am facing a problem when I try to upload a wacz-file (1.5 GB). I tried two different browsers (safari, chrome), but both show up the same problem: After 20 minutes I am thrown back to the login-screen and the file was not ingested. Any ideas? 

1001
H
D
donald.merrittNew Participant
asked in Starter Editions
"Rename Asset Failed" message

For the past several days we have been getting the “Rename Asset Failed” message when trying to organize the folders on our Preservica Starter account? Is this feature no longer available or is there a work around to renaming assets? 

982
A

Badge winners

Show all badges
Community Terms and ConditionsCookie settings