I am also running into this problem. Single-file upload works fine, but when I go through the steps to confirm that I want to upload the folder of 10 files (~15 MB, and I have the space), the dialog box closes and nothing happens. The upload and preserve window shows nothing.

My organization requires us to use Edge, and I have read that this browser has some upload functionality issues, but I don’t know if that is the reason for this particular problem.

Hi both,

Sorry to hear that you are having problems, I have tested this on several browsers both using the drag and drop method and Add > Upload a folder and don’t get any issues.

We did upgrade Preservica systems earlier this week so could I ask you both to test this again when you have a moment and let us know how you get on and if you had issues which method (drag/drop or Add Folder) you used.

Many thanks,

Steve

Thank you, Steve! Both methods work for me now.

Hi,

We seem to be running into the same/similar issue: cannot upload a folder (using either drag&drop or add>upload folder). The upload gets stuck on uploading the folder.zip, before the preserving step, and nothing happens. Uploading just file(s) works well.

Interestingly, when we zip the folder ourselves, it goes through successfully. Is there any configuration/permissions we are missing?

We are on Preservica 7.6 EoP. We had never used this functionality until now so can’t tell if it is a new issue or never worked for us.

Submitted a support ticket but posting it here as well for the benefit of others who may come across this issue in the future.