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Tue, Nov 18, 2025, 16:00

RECORDING AVAILABLE: What's new in Preservica - November Release.

Thu, Dec 4, 2025, 16:00

AI in Archiving & Digital Preservation - Workshop Series

Tue, Dec 16, 2025, 14:30

Preservica Advanced Training: Ingest at Scale using OPEX & Incremental Ingest

Tue, Dec 9, 2025, 14:30

Preservica New Generation training - Module #3

Thu, Dec 11, 2025, 14:00

Preservica New Generation training - Module #4

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Starter Editions

Starter Editions

137 topics

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How to convey the value of digital preservation

How to convey the value of digital preservation

7 topics

'How we do it' Educational Series

'How we do it' Educational Series

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15 topics

kriskNew Participant

Starter Editions

Why are my tiffs converting to jpg?

Hello all! I am ingesting some image files. I have these files scanned as .tifs but when I ingest them into Preservica they seem to convert to .jpgs. I am basing this on the file size changing (becoming smaller) in the metadata, and also on the asset

jenifjelstadNew Participant

Starter Editions

Page customization updates in NewGen

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom page

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

papillon25Known Participant

Starter Editions

Manage accounts in Starter Plus

Hi! I’m in Starter Plus and i’m trying to manage the users and their roles and security tag but i’m blocked by a message saying : ‘’review the Starter Plus and Premium plans which include additional users’’ to witch the only option is the review the

papillon25Known Participant

Starter Editions

Upload folder with metadata

Hello! I’m trying to upload a folder with metadata but nothing is working. I read every post related to this topic on this community hub, I followed the related course on Preservica Academy and followed this guide : https://cdn2.assets-servd.host/pr

jdamico68New Participant

Starter Editions

how to empty recycle bin

Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim

felicia.disalvoNew Participant

Starter Editions

Change Account Email

Hello, I am wondering how I can change my account’s email address. The one I originally used will no longer be valid at the end of this year as it is my student university email. I put a lot of work into my account and would like to change the email

sambutlerCommunity Manager

Preserve365 Q3 Release update - September 2025

Hi everyone,It’s been some time since we posted release notes to the Community Hub but you will find them in this channel for each release going forward.In the meantime I’m excited to share what we’ve been working on throughout a busy Q3, including a

emryanNew Participant

Starter Editions

Why has the public/private view option disappeared from the "Actions" drop-down?

The public/private view option in the “Action” dropdown in StarterPlus has disappeared. Why? I need to go public with some images and cannot do so at the moment. Please fix this. Thank you!

Archivist78New Participant

Starter Editions

Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it

kriskNew Participant

Starter Editions

Why are my tiffs converting to jpg?

Hello all! I am ingesting some image files. I have these files scanned as .tifs but when I ingest them into Preservica they seem to convert to .jpgs. I am basing this on the file size changing (becoming smaller) in the metadata, and also on the asset

jenifjelstadNew Participant

Starter Editions

Page customization updates in NewGen

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom page

nccarchivesNew Participant

Starter Editions

Error Message when ingesting files with bulk upload

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four differen

papillon25Known Participant

Starter Editions

Manage accounts in Starter Plus

Hi! I’m in Starter Plus and i’m trying to manage the users and their roles and security tag but i’m blocked by a message saying : ‘’review the Starter Plus and Premium plans which include additional users’’ to witch the only option is the review the

papillon25Known Participant

Starter Editions

Upload folder with metadata

Hello! I’m trying to upload a folder with metadata but nothing is working. I read every post related to this topic on this community hub, I followed the related course on Preservica Academy and followed this guide : https://cdn2.assets-servd.host/pr

jdamico68New Participant

Starter Editions

how to empty recycle bin

Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim

felicia.disalvoNew Participant

Starter Editions

Change Account Email

Hello, I am wondering how I can change my account’s email address. The one I originally used will no longer be valid at the end of this year as it is my student university email. I put a lot of work into my account and would like to change the email

emryanNew Participant

Starter Editions

Why has the public/private view option disappeared from the "Actions" drop-down?

The public/private view option in the “Action” dropdown in StarterPlus has disappeared. Why? I need to go public with some images and cannot do so at the moment. Please fix this. Thank you!

Archivist78New Participant

Starter Editions

Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it

ltaylorNew Participant

Starter Editions

bulk upload of metadata for existing files

We have already ingested thousands of image files and now we have metadata to go along with them. Is there a way to upload a metadata .csv file for existing files? I see how to upload a new folder of files with metadata, but the files are already in

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