Any questions about the Starter Edition
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Hello, I am facing a problem when I try to upload a wacz-file (1.5 GB). I tried two different browsers (safari, chrome), but both show up the same problem: After 20 minutes I am thrown back to the login-screen and the file was not ingested. Any ideas?
I’m new to Starter and have uploaded a collection of digitised images. I can’t see anywhere on the metadata for individual files that it has preserved the original creation date/creator. (Only the ingest and subsequent changes’ dates are listed.) Obviously this is less important for digitised copies of originals but this original creation metadata is very important with born-digital items. Is this metadata stored somewhere I am missing? Thanks.
For the past several days we have been getting the “Rename Asset Failed” message when trying to organize the folders on our Preservica Starter account? Is this feature no longer available or is there a work around to renaming assets?
I am getting the following error message when I try to upload a folder with files including a Dublin Core template .csv file: There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your package
Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim
My public portal screen has come up as a blank page for over a week.
Currently the UX2 fields are Title; Ingest Date; Size; Type, and in UX1 the fields on Explorer are Title; Description; Code. Does anyone know is we have the ability to edit visible fields or when will this happen?
I’m attempting to upload a folder with DC metadata and I get to the stage with the warning “There are files or folders in the following CSV metadata without associated file or folder names...”, and when I click “I understand, continue the ingest” it brings me back to the main page. The ingest doesn’t continue the “Complete Ingest” option in the taskbar is still there.Any help would be appreciated!
For users of Proficio and Preservica Starter. Has anyone created a template to add the ProficioID identifier to the correct asset field in Preservica? The Proficio record number needs to be added as the Preservica identifier (not in DC, but in the main metadata section of the asset. I don’t know how to create a template to get the Proficio record number into the correct identifier field.
Hello,I am new to Preservica Starter and to archiving/Dublin Core… I am trying to upload a folder with files and attached metadata. I have followed the video and instructions and all seems to be going okay until right at the last moment when a message comes up that reads:There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your packageI have tried everything from reducing the metadata to only one file and one catergory with data as ‘test’ - which worked, but as soon as I fill in anything else (even with no punctuation or anything) I get the same message. Any help would be much appreciated. Thank you so much!Janet
Hello,I would like to transfer ownership of my Preservica account to the organization I started it up for. It currently has my email information to login, but I would like to change this to a generic email for the organization. How could I go about doing this? Thanks!
Does anyone know why I am routinely getting kicked out as “session expired” after approx. an hour when I am in the middle of working. I have been renaming and captioning large image banks and it routinely happens when I am halfway through typing a sentence. It’s getting annoying!Is this because I am using a starter edition at the moment - I am intending to upgrade when I hit 5GB but don’t want to see this as an issue constantly when I want to work for more than an hour at a time.Thanks
Hi! My machine keeps telling me that I have more sessions open than the one that I am using. That is completely unnecessary and those other sessions should have timed out by now. How do I shut them? Thank you
I am using Starter and trying to understand how to populate fields in Dublin Core using correct syntax or formatting. I would like to find resources and training videos. But when I search everything is XML focused. I don’t want that and it is needlessly confusing. Does Preservica offer any training modules for DC? Thank you!
I was doing some test ingests of .pst file in preparation for ingesting one for a collection of emails that we want to preserve.Although it appeared to work first time when going to view the emails in Preservica the body of the email is missing: Missing email body If you download the asset, it comes the email had a .dat file attached to it which does contain the body of the email in a kind of html form.Has anyone else encountered this problem or am I just doing something wrong? Any help would be great, thanks.
Hello, we are currently researching using Starter for the archving of a not for profit community website. When we produce, with a crawler, a test crawl of the site producing a 1GB file, the WARC file is shown correctly in the viewer.When we do a full crawl , just over 2GB , it doesn’t render.Is there an upper limit to the allowable size of WARC files that you know of?thank you
Hi there - I am trying to upload four .jpg files to a folder in my Starter account, and they are all getting stuck at the preserving point. See below: Not sure what could be causing this? The other .jpgs I have uploaded in the past only took a few minutes to complete and show up in the folder. By the way, I’m a super newbie! Thank you!
Hello! I was wondering if and how I could use my custom metadata schema in Preservica. Many thanks.
Hi all,I have been attempting to upload the City of Milwaukee’s largest accession yet in terms of number of files (over 6,000). I ran Directory Printer on the records in order to associate base metadata (format, collection identifiers, dates, etc.) on the records, copied into the CSV template, and attempted to upload using the usual bulk metadata upload process. This… did not go well, to the tune of “hung for half an hour and then kicked me out without uploading”.I have confirmed that I am able to upload the files WITHOUT the metadata files in a relatively expedited manner. I have also confirmed using a subset of the files that I have the template formatted correctly to perform the upload. So what I assume is happening is that the parser is going through the spreadsheet and mapping to the files in the upload package… which is a process that takes an extra-long time with 6000+ files.So I put it to the community: Have any of you discovered a soft cap on the number of files you can import
Hello,I would like to have a transcript field for resources that were handwritten. My plan is to scan a few old sermon scripts that were handwritten and have a transcript of the sermon so that it is accessible to readers. I appreciate if you can assist me.I am very new to Preservica and only have Preservica Starter.Thanks in advance,Siong
I get a message saying the metadata file can’t be loaded because it is not in CSV format. Mine is saved as CSV in Microsoft. I used the template provided. What am I doing wrong?
Sort of self explanatory. I’ve gotten to the stage where the alert comes up to say “There are files or folders in the following CSV metadata without associated file or folder names, no metadata will be mapped to those rows...” and when I click “I understand, continue the ingest” it brings me back to the main page but nothing happens and I still have the “Complete Ingest” option in the taskbar. Any assistance would be great!
