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I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.

I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. 

Any thoughts on the matter are appreciated.

I’m also having trouble uploading with a folder no larger than 300 MB before being timed out.

Good morning, sorry to hear you’re having an issue with this. Please raise a support ticket with details of when this happened and our team will be happy to look into it for you. 

I’m also having this issue and have a ticket open at the moment. I’m trying to upload a small folder of test images with a DC template and it did suggest it had worked once (I got all the ‘successfully mapped’ messages), but nothing had mapped.

When I go to try again, it hangs at the mapping stage.

​@louisepichel apologies if you’ve already checked this, but are you using the new templates? The May release expanded the number of metadata schemas that could be uploaded this way, but also means that older DC templates don’t work anymore.

Thanks ​@Helen Dafter.Turns out I had a random gap on one of the rows causing problems. Bit tricky to track down without error messages but apparently they’re on the roadmap for a future release. 

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