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I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.

I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. 

Any thoughts on the matter are appreciated.

Hi there, 

Would you mind giving this another go now (if you haven’t already)? We had a known issue with metadata last week that has been resolved. If the problem persists, please reach out to support@preservica.com

Thanks!


Hi, I just tried this again for the second time after receiving your email and still no luck. I’ll touch base with the support email you suggested. Thanks.

 


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