Hi there - I am trying to upload four .jpg files to a folder in my Starter account, and they are all getting stuck at the preserving point. See below:
![](https://uploads-us-west-2.insided.com/preservica-en/attachment/09a6b808-8195-458d-838f-f4071e34f3a3.png)
Not sure what could be causing this? The other .jpgs I have uploaded in the past only took a few minutes to complete and show up in the folder. By the way, I’m a super newbie! Thank you!