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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

124 Topics
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BrandonNew Participant
asked in Starter Editions
The request could not be understood by the server due to malformed syntax.

We recently uploaded content to our archive and all of it provides the following error message:The request could not be understood by the server due to malformed syntax.The first item we uploaded months ago still opens fine.  

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David
DavidCommunity Manager
published in Starter Editions
Survey: Bulk ingest into Preservica using a CSV filesurvey

Hi All We are currently working on a new feature enabling you to bulk ingest assets and metadata into Preservica using a CSV file. It would be great if you could take a couple of minutes to answer a short survey, so we can learn more about your requirements and develop a solution that truly meets your needs. The survey will close on Friday, 12th November 2021. Please complete the short survey here Thanks in advance. MichaelaProduct Director, User Value  

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DurgaNew Participant
asked in Starter Editions
Upload one document or multiple documents

Hi Team, I am new to Preservice, We need to upload documents to Preservica from custom application. I am try to find API for document upload.  Would you please suggest or share the API details for Document upload. Regards,Durga.

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Aubrey Shanahan
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juliarosenzwNew Participant
asked in Starter Editions
Add-on features

Hi folks, Does anyone know where exactly I can browse the add-ons and features available with Starter (both free and for purchase)? Thanks!Julia

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JoanCurbowKnown Participant
asked in Starter Editions
non-Adobe PDFs

Question about PDF creation: I don’t have Adobe available to me through my institution (cost-prohibitive, they tell me), so they encourage me to eitherUse FoxIt or Save as Microsoft PDFThoughts, suggestions?

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aglazerNew Participant
asked in Starter Editions
Can't Delete Folder

I’m trying to delete an empty folder I no longer need in my collection, but I keep getting the error message “Deletion request failed.” When I click into Home > Parent Folder, the folder I attempted to delete is no longer there, but I can still see/click/access it on the side menu. Is there a step I’m missing here?

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Marcia JParticipating Frequently
asked in Starter Editions
Uploading Google Docs into Preservica

Our organization has recently adopted Google Drive for consistent storage. I can’t seem to upload Google Docs to Preservica. It would seem from browsing the community hub that Google Docs are not even documents! Does this mean I have to have a parallel storage of Microsoft Office to upload? 

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matthewsrsNew Participant
posted in Starter Editions
WARC generator suggestion

Community: I’m having issues using WARC files in Starter.  I’ve tried the browser extension WARCreate and Conifer.  Both don’t work properly in Starter.  Could you please suggest a WARC generator?  Thanks

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ksantaanaNew Participant
asked in Starter Editions
Preservica Starter Support Captions and Subtitles?

I have separate VTT and SRT caption files I would like to add to mp3 and mp4 files in Preservica Starter. Ideally, I’d like the files to play with the captions viewable. Is that possible?

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jack
Preservica Employee
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Anonymous
asked in Starter Editions
How do I get my Home page for the liberator to look like my current page

I am in the process of creating a folder holding a newspaper, which I currently have online at http://www.lincolnarchives.org/cgi-bin/lincoln?a=d&d=&sf=&d=DliberatorI want to know what I have to do in Preservica to create a similar page.

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Steve Crawford
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JoanCurbowKnown Participant
asked in Starter Editions
Zip files and metadata bulk upload in Starter

I’m capturing photos from a Flickr site. This site allows me to download all of the photos in an album, which is nice, and that creates a zip file. I am not techy, and I’m a solo archivist, so there’s no one else to ask here, but it seems to me that the lovely metadata bulk feature won’t work with a zip file. True or not? If not, what do I need to do to get it to work?

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lcoufal
philsalv
philsalvKnown Participant
asked in Starter Editions
Closing/deleting my Starter account

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.Thanks,Phil

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philsalv
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JeffVNew Participant
asked in Starter Editions
Is there a limit to the number of files that can be uploaded in a folder

I’m trying to upload a folder containing about 1500 (mostly) jpg files in various subfolders - total size approx 650mb - in the ‘upload a folder with metadata option’ but it fails.Unfortunately it doesn’t say why, just that I should try again. I tried again and it fails again.I tried a folder with only a few files in and it worked OKI have over 5GB left in my allowance.Is there a limit to the number of files that can be included in a bulk upload?

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JoanCurbowKnown Participant
asked in Starter Editions
Public portal limit on cards?

The way I’m “selling” Preservica Starter to my institutional stakeholders is to put a lot of cards up on the portal. I currently have 25 (yeah, I know, that’s a lot, but it’s currently a good strategy for me), but only 24 are displaying. I’m wondering if 24 if the limit because the latest card (the 25th) does not display. 

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Steve Crawford
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Anonymous
published in Starter Editions
NEW - Starter Discovery Q&A workshopNews

Join us for the first Starter Discovery workshop, including live Q&A on Wednesday October 20th @ 11am EDT. This is a brand new monthly event exclusive to our Starter community! Drop in and discover Starter, meet other users, ask questions, and get valuable tips for using the product! Don’t miss out – REGISTER HERE straight away to secure your place.You are free to ask any question during the workshop. To help us answer all your questions please post them prior to the workshop in this thread below  or send them to this email: community@preservica.com. Kind regards,Michaela & Steve

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alarge
alargeKnown Participant
asked in Starter Editions
Do I need Starter Plus?

Hi everyone-When I follow the steps to bulk add metadata in my portal, I am given a message that this task requires Starter Plus after selecting “Bulk Add Metadata Template.”  My understanding was that Starter users would be able to utilize this tool. Has anyone else had this experience? Thanks!Ashley

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alarge
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rheiseNew Participant
asked in Starter Editions
Files not uploading into Starter

Hi everyone.It’s been a while since we ingested anything into our Starter, but we’re in the process of moving over to a premium plan and decided to start “cleaning up” all of our files. We tried to ingest a folder (we tried a zip file) as well as individual files and each time the ingest failed OR it indicated it was successful, but no images appear. We’ve never had this happen before and any help would be appreciated!Thanks in advance.Robin 

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Steve Crawford
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Mark SmithNew Participant
asked in Starter Editions
"Stuck" files - is it because of the .vsd format?

I’m in the foothills of digital preservation (OK, base camp) and am not sure what to do about this one. Two days ago I uploaded some files, but they are still in the Preserving area so they don’t appear in the folder hierarchy on the left of the screen. Is this a common problem and is there a remedy? Is it because some of the files uploaded are in .vsd format?

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alarge
alargeKnown Participant
asked in Starter Editions
Limited Access to Public Portal

Hi Everyone,I work in a municipal archives and am currently in the midst of a project to digitize all of our building plans, about 2000 of them.  Once uploaded into Preservica, I would like to make these files public but only to our building department.  They use the plans constantly and would benefit from the digital scans in the public portal.Is it possible to allow access to the collection but only to a small group of people?Thank you for your help!Ashley

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alarge
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JoanCurbowKnown Participant
asked in Starter Editions
Bulk metadata question

Although I have tried numerous times to use the bulk metadata feature, I cannot figure out what I’m doing wrong. I follow the directions about setting up the function for a folder. I wait a day. Then I add one field as a bulk edit, then I wait one day for the changes to take effect, and they don’t. It leads me to wonder if the function has never been successful in setting itself up. It would be great to get some kind of notification so that I know if if the bulk editing function has correctly been set up. If it’s a background job, does it still run even if I log out of Preservica Starter?Also, this function only seems to be useful when you are finished adding assets to a folder, but I can’t be sure I’m ever finished. I realize I could run this function again at some point, but what if I want more than one field in said field. With Dublin Core, most fields are repeatable, so if I have a second or third subject, those other subjects will disappear. I find thinking about having only ONE s

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amy.lundell
amy.lundellNew Participant
asked in Starter Editions
Dublin Core Description Field Character Limit

Hi all!Does anyone know what the character limit is for the Dublin Core Description Field? I tried adding a thesis abstract into that field but kept getting error messages. Once I cut it down to around 850 characters (including spaces) it finally accepted the content (abstract originally 1477 characters).Thanks!

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amy.lundell
alarge
alargeKnown Participant
asked in Starter Editions
EAD?

Hi everyone-I am a new Preservica user and a newbie to digital preservation in general.  I’m pretty excited about this whole thing.  I read on the Preservica website (Secure Data Archiving & Electronic Solutions | Preservica  (scroll down a bit)) that you could use EAD as a metadata schema.  I don’t seem to see that as an option when I want to populate my metadata fields.  Has anyone seen this, too?Thanks so much for your help!Ashley Town ArchivistTown of Bedford, MA

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alarge
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ktloughNew Participant
asked in Starter Editions
Sort by date?

Or any of the DC/MODS metadata fields values? Is this possible or will it be in the future? Date would make the most sense and be the most user friendly option for a lot of our materials (graduation photos, yearbooks, etc). It would also be useful to be able to sort by other fields besides title, like identifier, for example. 

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scolvinNew Participant
asked in Starter Editions
Trouble Deleting Content

I am having trouble deleting a photo that I uploaded yesterday just as the AWS went down. Does anyone have any idea how I would be able to delete it. Every time I try to delete it I get “Delete Request Failed.” Thank you! 

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Steve Crawford
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Anonymous
asked in Starter Editions
Changing order of folders

This may be a stupid question, but is there a way to change the order the folders display in the explorer?  They display in order of entry by default and there doesn’t seem to be an easy way to change the order.  Dragging and dropping didn’t seem to work unless I wanted to drop a folder into another folder.I know you can sort the assets within the folders with the sort buttons, but can you sort or re-order the folders/subfolders?Thanks.

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