Ask the Community

I am using Preservica Starter Plus. I uploaded a document on 10/22/22 (or thereabouts). The document uploaded but the box in the lower right claims it was not ingested. Do I need to find it and upload a second time? How do I find out which file it is?

I’ve been playing around with Starter edition in order to get a sense of what a full instance (Professional/Enterprise) would be like, and I’m starting to realise that they’re two very different products? Would I be correct in thinking that the logical data model and ingest/preservation workflows do not really apply here to the starter edition?

I am trying to complete the Getting Started With Starter training activities. One of the instructions is to “click on Browse Archive” in the Public Portal. I don’t see a “browse archive” option, but I do see a “browse collection” option, so I clicked on that. It keeps resulting in an error that says “404: This page could not be found.” Does anyone know what causes this? Also, am I doing the correct thing by clicking on “browse collection,” since I don’t seem to have a “browse archive” option?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

How do I get the pop-up for the training program to go away? I have already signed up.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

Hello, Our public portal has had an internal server error message all weekend. Is this happening product-wide? Or is there something I need to fix for our instance?  Thanks!

I would like some guidance and have worked with Aubrey once before. Is she still available?

Hi Everyone,I have a quantity of building plans that I have uploaded into Preservica as TIFFs.  As you can imagine, they are pretty large files.  I wanted to download one of them and when I went to download the True Original, I got a Notepad file filled with random characters.  I need to know that I can get to these files whenever I need them so this is not ideal.  Any advice for a confused archivist?Thanks!Ashley

We recently uploaded content to our archive and all of it provides the following error message:The request could not be understood by the server due to malformed syntax.The first item we uploaded months ago still opens fine.  

Hi Team, I am new to Preservice, We need to upload documents to Preservica from custom application. I am try to find API for document upload.  Would you please suggest or share the API details for Document upload. Regards,Durga.

Hi folks, Does anyone know where exactly I can browse the add-ons and features available with Starter (both free and for purchase)? Thanks!Julia

Question about PDF creation: I don’t have Adobe available to me through my institution (cost-prohibitive, they tell me), so they encourage me to eitherUse FoxIt or Save as Microsoft PDFThoughts, suggestions?

I’m trying to delete an empty folder I no longer need in my collection, but I keep getting the error message “Deletion request failed.” When I click into Home > Parent Folder, the folder I attempted to delete is no longer there, but I can still see/click/access it on the side menu. Is there a step I’m missing here?

Our organization has recently adopted Google Drive for consistent storage. I can’t seem to upload Google Docs to Preservica. It would seem from browsing the community hub that Google Docs are not even documents! Does this mean I have to have a parallel storage of Microsoft Office to upload? 

Community: I’m having issues using WARC files in Starter.  I’ve tried the browser extension WARCreate and Conifer.  Both don’t work properly in Starter.  Could you please suggest a WARC generator?  Thanks

I have separate VTT and SRT caption files I would like to add to mp3 and mp4 files in Preservica Starter. Ideally, I’d like the files to play with the captions viewable. Is that possible?

I am in the process of creating a folder holding a newspaper, which I currently have online at http://www.lincolnarchives.org/cgi-bin/lincoln?a=d&d=&sf=&d=DliberatorI want to know what I have to do in Preservica to create a similar page.

I’m capturing photos from a Flickr site. This site allows me to download all of the photos in an album, which is nice, and that creates a zip file. I am not techy, and I’m a solo archivist, so there’s no one else to ask here, but it seems to me that the lovely metadata bulk feature won’t work with a zip file. True or not? If not, what do I need to do to get it to work?

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.Thanks,Phil

I’m trying to upload a folder containing about 1500 (mostly) jpg files in various subfolders - total size approx 650mb - in the ‘upload a folder with metadata option’ but it fails.Unfortunately it doesn’t say why, just that I should try again. I tried again and it fails again.I tried a folder with only a few files in and it worked OKI have over 5GB left in my allowance.Is there a limit to the number of files that can be included in a bulk upload?

The way I’m “selling” Preservica Starter to my institutional stakeholders is to put a lot of cards up on the portal. I currently have 25 (yeah, I know, that’s a lot, but it’s currently a good strategy for me), but only 24 are displaying. I’m wondering if 24 if the limit because the latest card (the 25th) does not display. 

Hi everyone-When I follow the steps to bulk add metadata in my portal, I am given a message that this task requires Starter Plus after selecting “Bulk Add Metadata Template.”  My understanding was that Starter users would be able to utilize this tool. Has anyone else had this experience? Thanks!Ashley