Question

The request could not be understood by the server due to malformed syntax.

  • 5 October 2022
  • 5 replies
  • 187 views

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This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening. 

 

Any clues?

 

 


5 replies

Userlevel 3
Badge +6

Hi Chloe

What system are you using Starter or Cloud Essentials?

What are you doing when this happens?

Thanks

Wendy

Userlevel 2
Badge +2

Hi Chloe,

Apologies you’ve run into this.

For this issue, could you please send an email to support@preservica.com ?

Please include as much detail about what you are doing when this happens so they can best help you resolve the issue.

Thanks!

Userlevel 3
Badge +5

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening. 

 

Any clues?

 

 

Hi Chloe. This sounds like the same issue we’ve been having for about 4 months. Clearing the cookies on our browsers removes the error temporarily.  

This is an error we are regularly encountering when trying to view our content too Chloe. We have logged a support ticket. 

Userlevel 3
Badge +6

Hi,

 

For the benefit of others and with a little background knowledge, the issue Chloe has on Starter won’t be the same as either Emily or Malcolm has experienced.  Raising a ticket with support is definitely the right next step ,

 

Wendy

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