Hi Chloe

What system are you using Starter or Cloud Essentials?

What are you doing when this happens?

Thanks

Wendy

Hi Chloe,

Apologies you’ve run into this.

For this issue, could you please send an email to support@preservica.com ?

Please include as much detail about what you are doing when this happens so they can best help you resolve the issue.

Thanks!

Hi Chloe. This sounds like the same issue we’ve been having for about 4 months. Clearing the cookies on our browsers removes the error temporarily.  

This is an error we are regularly encountering when trying to view our content too Chloe. We have logged a support ticket. 

Hi,

For the benefit of others and with a little background knowledge, the issue Chloe has on Starter won’t be the same as either Emily or Malcolm has experienced.  Raising a ticket with support is definitely the right next step ,

Wendy