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Ask the Community

Ask your peers and the Preservica team about anything application or digital preservation related!

116 Topics
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AliHBNew Participant
asked in Starter Editions
Problem Ingesting Folder with Metadata - I click “I understand, continue the ingest” but nothing happens

Sort of self explanatory. I’ve gotten to the stage where the alert comes up to say “There are files or folders in the following CSV metadata without associated file or folder names, no metadata will be mapped to those rows...” and when I click “I understand, continue the ingest” it brings me back to the main page but nothing happens and I still have the “Complete Ingest” option in the taskbar. Any assistance would be great!

852
Steve Crawford
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SaskiaNew Participant
asked in Starter Editions
Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

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kieranjolNew Participant
asked in Starter Editions
Exporting AIPS - XIP access

I’m trying out the starter edition, and I can see some preservation/technical metadata in the main GUI. Does any edition of Preservica have an ‘AIP Export’ option, or perhaps just exporting this technical/preservation metadata in some form? I’ve seen bits and pieces in the community hub about XIP and XSL transforms to METS and PREMIS, but this doesn’t seem to be available to starer edition users? I’m mostly interested in seeing what kinds of information is exportable from Preservica. Best, Kieran O’LearyNational Library of Ireland

4807
wendy.goodier
Preservica Employee
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Archivist78New Participant
asked in Starter Editions
Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it was just a one-time issue. I have spent more of today adding one file at a time, which is not as productive.Any ideas?Thanks.

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Kelley CanonKnown Participant
asked in Starter Editions
Bulk edit won't continue after I select "Yes, continue"

As a new user of Starter I am exploring and trying out all the features and functions.Bulk editing is very important to me but I cannot get it to execute after setting the fields as I want them. I’ve tried a few times but no luck.It stays on this screen after I click “Yes, continue”: 

1263
Aubrey Shanahan
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rlawleyNew Participant
asked in Starter Editions
Bulk Edit Description Field

How can one bulk add, or edit, the Description Field in Preservica Starter? I have no problem editing the MODS metadata with a bulk upload, but the Description Field is not included in the MODS schema, and I have to go into each file and manually paste a description into the asset. There has to be a better way! Thank you.

1031
Aubrey Shanahan
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kriskNew Participant
asked in Starter Editions
Cannot make the top level folder in my hierarchy public

I am trying to get items to appear in the portal view. And I understand that I need to make sure all levels are public, from the item to the folder structure it is nested in. I go to the folder level, right click on the folder title, and scroll down and choose public (it is currently set to private) and then a box containing a large red dot and a message flashes on the screen and then disappears before I can read it or engage with the content and then when I right click the folder name again, I can see that access is still coded as “private”. What the heck is going on?

1201
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jspady
jspady
asked in Starter Editions
Receiving “Ingest aborted” messages after browser upload of folder

I am a brand new Starter Plus user and this is my first community post. After having uploaded 5 other folders without any issues, my attempts at two new folders were both met with “Ingest Aborted” messages. The folder contains only .TIFF files. It would be much nicer if there was more information provided as to “why” the Ingest failed. I am using the Chrome browser on my Mac.Any suggestions before I try calling a live support person (do they exist, or is support only with email?)Thank you.John in Seattle 

1161
Aubrey Shanahan
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nccarchivesNew Participant
asked in Starter Editions
Edit one field in one asset of a previous bulk upload

I’ve read through several posts on bulk uploads, and I apologize in advance if I missed this. Are you able to edit one field for one asset from a previous bulk upload?I don’t see an option. I don’t need to edit one field for the all the bulk uploaded assets. Just one field for one asset. Thanks!

1363
Paul Clark
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diusoftwareNew Participant
asked in Starter Editions
Trouble uploading folder with CSV

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

1442
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alarge
alargeKnown Participant
asked in Starter Editions
Removing Thumbnails

Hi Everyone- I previously selected some thumbnails for my folders that I now want to remove and not replace with anything else.  I see the “Change Thumbnail” option… but this only allows you to change content for content, not to remove completely.  It’s not the most pressing issue, but one that sort of just bothers my quest for order.  :) Has anyone had any luck removing thumbnails once they have been used?Thank you!  

1072
alarge
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diusoftwareNew Participant
asked in Starter Editions
Trouble uploading folder with CSV metadata

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

830
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alarge
alargeKnown Participant
asked in Starter Editions
Public Portal Malfunction

Good Morning-On this painfully early Saturday morning, I’m trying to work on getting our public portal up and running - and starting small.  When I select the top-level series “public” button, the normal dialog box asking if I really want to do that comes up but disappears before I can click the affirmative button.Is anyone else experiencing this?  I’ve tried the usual logout, shut down, etc.  Thanks!  Have a great weekend-Ashley

3676
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nccarchivesNew Participant
asked in Starter Editions
Public Portal - Custom or Shortened url for Starter Plus

Is it possible to have a shortened or custom URL for your public portal with the Starter Basic package?If so, what is the process or the steps to make it happen?I vaguely remember receiving an email about this, but am unable to find the email or further information on the community pages.Thanks for any insights!

951
Aubrey Shanahan
S
scolvinNew Participant
asked in Starter Editions
Portal Site not working or slow

Hello Everyone, Is anyone having trouble with the Portal Site not loading or having a 504 error. I was going to upload some documents and the website is very slow and unusable.  thank you!! 

560
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JillianSKnown Participant
asked in Starter Editions
Example of a Preservica site focused on art collections?

Hello folks,I’m meant to convince another department at my City that Preservica can handle their needs (especially reporting needs) for the City art collection. The information they have about it is terrible, so I’m hoping to show someone else’s public Preservica collection to show what can be done.Has anyone used Preservica for art collection management and willing / able to send me a link to your public catalogue?

670
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E
enebekerNew Participant
asked in Starter Editions
Bulk metadata upload stuck in loop

I’m attempting to upload a folder with a metadata csv file. When I add the folder, the process works until the last step. So, it uploads the files, recognizes the metadata csv and indicates “action required”, I select comma delimited, click the “complete ingest” button, and but it just takes me back to the “action required” step. I click again and it does the same thing. There are no error messages.

2184
Steve Crawford
M
Marcia JParticipating Frequently
asked in Starter Editions
Moving .pdf files within Preservica

I have uploaded folders containing files to Preservica that are of many different topics. As I go through them, I would like to send them to other spaces in my collection. So far the only way I have found to do this is to drag and drop to the sidebar. This is not very accurate, and files end up lost. Is there an easy way to do this, or does sorting need to happen outside of Preservica Starter?

2312
lcoufal
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Matt GorzalskiNew Participant
asked in Starter Editions
Description and Origin Exif data

I’m using a trial version of Professional Edition.  We have thousands of born-digital JPEGs from our campus photographers that have good embedded metadata.  The ingest process exports some of the technical exif data, but nothing of use for staff or researchers needed for searching.  Nothing in Description or Origin is copied/exported into corresponding Dublin Core fields to facilitate access.  What can be done to correct this?  Does anyone have a method of exporting exif data into a CSV file that can be put into the DC template Preservica provides to import metadata during ingest? Thank you,Matt GorzalskiSouthern Illinois University Carbondale

1060
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cgardner
cgardnerParticipating Frequently
asked in Starter Editions
Preservica Starter Video doesn't show (but I can hear)

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

1233
cgardner
D
donald.merrittNew Participant
asked in Starter Editions
Adding Users in Starter Plus

Hello. How do you add users in Starter Plus?  The “Users” button states “Can I add additional users?Yes, review the Starter Plus and Premium plans which include additional users.”  That is all I can find about adding users. Thanks,Don

1342
Aubrey Shanahan
David
DavidCommunity Manager
posted in Starter Editions
Remote Contributors SIG - recording and FAQ sheet

Thank you to everyone that took part in last week’s Special Interest Group (SIG) on ‘Remote Contributors’, an upcoming new Starter capability making it easy to get donors and submitters to contribute digital assets to your repository. This was an extremely valuable session, and thank you to those that provided feedback and suggestions as we continually develop and enhance this exciting new feature ahead of it’s planned release for Starter users in the first half of next year. Watch a recording of the session hereRead the FAQS from the session here

3003
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rjstewart3New Participant
asked in Starter Editions
Do files get overwritten when doing a new bulk ingest?

Hello,I am wondering if the files already ingested in Preservica Starter will get overwritten by the same files being uploaded again with a bulk ingest, or do they create copies?  Scenario:I have a folder on my computer that I add items to over time as I discover them in the archives (the archives program is new, so I am organizing while digitizing some items).  I would like to add the metadata to the existing DC csv file, then bulk ingest again.  Ideally, I would not bulk ingest again over one item, but if I add 10+ I would want to go this route.Is this possible without creating copies of the files stored on Preservica, or would I have to create a separate folder with a new DC csv file for these new items?Thank you.

1541
Aubrey Shanahan
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PStoneNew Participant
asked in Starter Editions
Delete a folder

How do I delete a folder?  I created three folders that are empty.  I can see the empty recycle bin, and I can right click on the folder, but cannot find anywhere to select “delete”.  When I click on “Actions” from the menu on the right, the only thing that comes up is the option to manage or ask for submissions.  Also, I put my first collection in the “My First Collection” folder and now realize that it should have been outside that folder to stand on its own.  Can I move it, or do I have to delete it (once I understand how) and add it outside the folder?  

1411
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PStoneNew Participant
asked in Starter Editions
Upload a Folder with Metadata

I’m trying to upload a folder with files and a .csv metadata file using the Dublin Core template from the starter website.  I keep getting a message saying “There was a problem with your ingest package.  The ingest package must include a CSV metadata file in your chosen upload folder.”  The folder I’m trying to upload does contain a CSV metadata file.  Thank you for your help.  Polly

2272
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