Question

Email body not appearing

  • 24 May 2024
  • 1 reply
  • 27 views

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I was doing some test ingests of .pst file in preparation for ingesting one for a collection of emails that we want to preserve.

Although it appeared to work first time when going to view the emails in Preservica the body of the email is missing:

 

Missing email body

 

If you download the asset, it comes the email had a .dat file attached to it which does contain the body of the email in a kind of html form.

Has anyone else encountered this problem or am I just doing something wrong?

 

Any help would be great, thanks.


1 reply

Userlevel 5
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Hi there,

We will probably need a copy of the .pst file in order to investigate this, so I would advise raising this with the support team and they will be able to dig into this in more detail.

Just drop an email with the details to support@preservica.com and they will be in contact.

Steve

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