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Unanswered questions

103 Topics
Michael Hope
Preservica Employee
Michael HopePreservica Employee
asked in Digital Preservation Sustainability
Welcome!

Look forward to your questions, ideas and feedback on the Sustainability Charter Principles - and Preservica’s Commitments.

660
Michael Hope
Preservica Employee
2 years ago
David
DavidCommunity Manager
asked in Practical Digital Preservation for Government
Welcome to the group!

Welcome! Please use this group designed exclusively for members of the government community to share ideas, best practice and thoughts with other members and users of Preservica Starter. You could ask a question, share success and even include screen shots of what you’ve achieved in Starter. 

910
David
2 years ago
K
ksantaanaNew Participant
asked in Starter Editions
Preservica Starter Support Captions and Subtitles?

I have separate VTT and SRT caption files I would like to add to mp3 and mp4 files in Preservica Starter. Ideally, I’d like the files to play with the captions viewable. Is that possible?

1871
jack
Preservica Employee
2 years ago
David
DavidCommunity Manager
asked in Incorporating Digital Preservation into your DAM program
Welcome!

Welcome to the special follow-up group to the recent 3-part series with Henry Stewart Events – Incorporating Digital Preservation into Your DAM Program. There were over 900 registrations for this series and lots of thought-provoking questions and positive comments throughout the entire event.We wanted to provide a space for us all to continue the discussion, education, and networking. That’s why we’ve created this group.Here, you’ll find all of the content from each of the sessions and a few extra surprises.[Live: April 6-13, 2022] Open “Office Hours” with the expert speakers Session 1: Preserving Long-Term Digital Assets Session 2: Standards and Approaches for Digital Preservation Session 3: Building a Strategy for Preserving Long-Term Digital Assets All of the content is free to access, but you will be required to sign up for a FREE Preservica Community Hub account to post questions and ideas, and to connect with others. See the “Do I need to sign up to access the content” thread in

1870
David
2 years ago
A
Anonymous
asked in Starter Editions
How do I get my Home page for the liberator to look like my current page

I am in the process of creating a folder holding a newspaper, which I currently have online at http://www.lincolnarchives.org/cgi-bin/lincoln?a=d&d=&sf=&d=DliberatorI want to know what I have to do in Preservica to create a similar page.

1121
Steve Crawford
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Zip files and metadata bulk upload in Starter

I’m capturing photos from a Flickr site. This site allows me to download all of the photos in an album, which is nice, and that creates a zip file. I am not techy, and I’m a solo archivist, so there’s no one else to ask here, but it seems to me that the lovely metadata bulk feature won’t work with a zip file. True or not? If not, what do I need to do to get it to work?

3415
lcoufal
2 years ago
philsalv
philsalvKnown Participant
asked in Starter Editions
Closing/deleting my Starter account

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.Thanks,Phil

1853
philsalv
2 years ago
J
JeffVNew Participant
asked in Starter Editions
Is there a limit to the number of files that can be uploaded in a folder

I’m trying to upload a folder containing about 1500 (mostly) jpg files in various subfolders - total size approx 650mb - in the ‘upload a folder with metadata option’ but it fails.Unfortunately it doesn’t say why, just that I should try again. I tried again and it fails again.I tried a folder with only a few files in and it worked OKI have over 5GB left in my allowance.Is there a limit to the number of files that can be included in a bulk upload?

4554
J
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Public portal limit on cards?

The way I’m “selling” Preservica Starter to my institutional stakeholders is to put a lot of cards up on the portal. I currently have 25 (yeah, I know, that’s a lot, but it’s currently a good strategy for me), but only 24 are displaying. I’m wondering if 24 if the limit because the latest card (the 25th) does not display. 

1481
Steve Crawford
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Do I need Starter Plus?

Hi everyone-When I follow the steps to bulk add metadata in my portal, I am given a message that this task requires Starter Plus after selecting “Bulk Add Metadata Template.”  My understanding was that Starter users would be able to utilize this tool. Has anyone else had this experience? Thanks!Ashley

2022
alarge
2 years ago
R
rheiseNew Participant
asked in Starter Editions
Files not uploading into Starter

Hi everyone.It’s been a while since we ingested anything into our Starter, but we’re in the process of moving over to a premium plan and decided to start “cleaning up” all of our files. We tried to ingest a folder (we tried a zip file) as well as individual files and each time the ingest failed OR it indicated it was successful, but no images appear. We’ve never had this happen before and any help would be appreciated!Thanks in advance.Robin 

1311
Steve Crawford
2 years ago
M
Mark SmithNew Participant
asked in Starter Editions
"Stuck" files - is it because of the .vsd format?

I’m in the foothills of digital preservation (OK, base camp) and am not sure what to do about this one. Two days ago I uploaded some files, but they are still in the Preserving area so they don’t appear in the folder hierarchy on the left of the screen. Is this a common problem and is there a remedy? Is it because some of the files uploaded are in .vsd format?

1344
M
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
Limited Access to Public Portal

Hi Everyone,I work in a municipal archives and am currently in the midst of a project to digitize all of our building plans, about 2000 of them.  Once uploaded into Preservica, I would like to make these files public but only to our building department.  They use the plans constantly and would benefit from the digital scans in the public portal.Is it possible to allow access to the collection but only to a small group of people?Thank you for your help!Ashley

2442
alarge
2 years ago
J
JoanCurbowKnown Participant
asked in Starter Editions
Bulk metadata question

Although I have tried numerous times to use the bulk metadata feature, I cannot figure out what I’m doing wrong. I follow the directions about setting up the function for a folder. I wait a day. Then I add one field as a bulk edit, then I wait one day for the changes to take effect, and they don’t. It leads me to wonder if the function has never been successful in setting itself up. It would be great to get some kind of notification so that I know if if the bulk editing function has correctly been set up. If it’s a background job, does it still run even if I log out of Preservica Starter?Also, this function only seems to be useful when you are finished adding assets to a folder, but I can’t be sure I’m ever finished. I realize I could run this function again at some point, but what if I want more than one field in said field. With Dublin Core, most fields are repeatable, so if I have a second or third subject, those other subjects will disappear. I find thinking about having only ONE s

2462
J
2 years ago
amy.lundell
amy.lundellNew Participant
asked in Starter Editions
Dublin Core Description Field Character Limit

Hi all!Does anyone know what the character limit is for the Dublin Core Description Field? I tried adding a thesis abstract into that field but kept getting error messages. Once I cut it down to around 850 characters (including spaces) it finally accepted the content (abstract originally 1477 characters).Thanks!

1262
amy.lundell
2 years ago
alarge
alargeKnown Participant
asked in Starter Editions
EAD?

Hi everyone-I am a new Preservica user and a newbie to digital preservation in general.  I’m pretty excited about this whole thing.  I read on the Preservica website (Secure Data Archiving & Electronic Solutions | Preservica  (scroll down a bit)) that you could use EAD as a metadata schema.  I don’t seem to see that as an option when I want to populate my metadata fields.  Has anyone seen this, too?Thanks so much for your help!Ashley Town ArchivistTown of Bedford, MA

2652
alarge
2 years ago
K
ktloughNew Participant
asked in Starter Editions
Sort by date?

Or any of the DC/MODS metadata fields values? Is this possible or will it be in the future? Date would make the most sense and be the most user friendly option for a lot of our materials (graduation photos, yearbooks, etc). It would also be useful to be able to sort by other fields besides title, like identifier, for example. 

1481
A
2 years ago
S
scolvinNew Participant
asked in Starter Editions
Trouble Deleting Content

I am having trouble deleting a photo that I uploaded yesterday just as the AWS went down. Does anyone have any idea how I would be able to delete it. Every time I try to delete it I get “Delete Request Failed.” Thank you! 

961
Steve Crawford
2 years ago
A
Anonymous
asked in Starter Editions
Changing order of folders

This may be a stupid question, but is there a way to change the order the folders display in the explorer?  They display in order of entry by default and there doesn’t seem to be an easy way to change the order.  Dragging and dropping didn’t seem to work unless I wanted to drop a folder into another folder.I know you can sort the assets within the folders with the sort buttons, but can you sort or re-order the folders/subfolders?Thanks.

880
A
2 years ago
A
Anonymous
asked in Starter Editions
Starter user research

 Are you a  photographer, architect, marketing or design agency, a Law firm, society and using Starter? If so, I would like to hear from you and ask you a couple of simple questions.This will enable me to learn more about the ways in which you are using the product.Please contact me at Michaela.Heigl@preservica.com, and we can set up a brief zoom call.Thank you very much in advance!Kind regards,Michaela HeiglProduct Director, User Value

540
A
2 years ago
M
MWMAmyPoeNew Participant
asked in Starter Editions
Top level collection display

Hello, I am trying to determine how to change which asset displays in the view on the home page under the header Top Level Collections. I tried sorting according to different options but the same asset always displays.  I’d like to select another in its place.  Any suggestions?  Thank you very much.

1582
M
2 years ago
gracetri
gracetriNew Participant
asked in Starter Editions
Assigning thumbnails to multiple assets

Is it possible to assign a thumbnail to multiple assets at once? When I select more than one asset, the Assign Thumbnail option turns gray. I’m working on a collection with many .msg files and I’m wondering whether there’s a way to assign the same external thumbnail image to all of them without having to edit them one by one. If not, this might be a useful feature in a future update.

1221
Steve Crawford
2 years ago
S
Samantha BarnthouseNew Participant
asked in Starter Editions
Free Account - Only .21 Gigs When Empty

Hi! I am an MLIS student working on a group project for our finals and we are required to use Preservica for a preservation project. The Free account shows that we should have 5 gigs of storage, but even when my account is empty of assets, it shows I only have .21 gigs available. I recently uploaded 13 jpeg files and it says I have .01 gigs. Is this just a glitch or is there something wrong with my account?

951
Steve Crawford
2 years ago
K
kate_sKnown Participant
asked in Starter Editions
Handling sensitive content in digital repositories

Hi all:I’m currently working as a temp at a state university working on content for an upcoming digital repository, which will hold faculty and staff scholarship as well as some materials important to the history of the university. I am writing because I’m doing some research on how academic digital repositories handle sensitive content. Is that something anyone here has experience with? Or, do you have a guide you might suggest? I’m sure it will come up from time to time, but at the moment, I’m dealing with archiving all of the university’s yearbooks back to the 1920s. Unfortunately, the yearbook editors at times included some distasteful content that would be considered sexist and racist now. I’m trying to put together a process by which we can publish and maintain digital copies of items that are important to the university, but also be sensitive to its content and add some sort of warning to content that might upset a reader or viewer. I also want to put together some sort of repor

2432
K
3 years ago
L
lpeaurtKnown Participant
asked in Starter Editions
Ingesting audio outputs from British Library Save our Sounds project

Hi all,We have just received back a large volume of analogue audio recordings which we have been lucky enough to get digitised as part of the British Library Save our Sounds project.We are now thinking about the best way to ingest the outputs into Preservica (as well as get metadata into our Calm collection management system and link the digital assets to the catalogue record).I wondered if any other Preservica customers have been part of this BL project and would like to have a chat/ discussion about how best to structure and ingest the outputs into Preservica?As an example: Audio filesWe have a cassette tape which has been returned to us with two separate wav files, one for each side of the cassette.This is straightforward enough.Metadata filesHowever, for the above cassette, we have been provided with a three separate rows of spreadsheet metadata for the contents of this cassette - describing three separate audio items included on the single cassette tape -  one of the rows of metad

1862
L
3 years ago

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