Unanswered questions

88 Topics

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bhouston82New Participant
asked in Starter Editions

Max size for CSV metadata import?

Hi all,I have been attempting to upload the City of Milwaukee’s largest accession yet in terms of number of files (over 6,000). I ran Directory Printer on the records in order to associate base metadata (format, collection identifiers, dates, etc.) on the records, copied into the CSV template, and attempted to upload using the usual bulk metadata upload process. This… did not go well, to the tune of “hung for half an hour and then kicked me out without uploading”.I have confirmed that I am able to upload the files WITHOUT the metadata files in a relatively expedited manner. I have also confirmed using a subset of the files that I have the template formatted correctly to perform the upload. So what I assume is happening is that the parser is going through the spreadsheet and mapping to the files in the upload package… which is a process that takes an extra-long time with 6000+ files.So I put it to the community: Have any of you discovered a soft cap on the number of files you can import

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B
5 days ago
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SNGNew Participant
asked in Starter Editions

Transcript

Hello,I would like to have a transcript field for resources that were handwritten. My plan is to scan a few old sermon scripts that were handwritten and have a transcript of the sermon so that it is accessible to readers. I appreciate if you can assist me.I am very new to Preservica and only have Preservica Starter.Thanks in advance,Siong  

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A
9 days ago
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Marcia JParticipating Frequently
asked in Starter Editions

Metadata file will not loat

I get a message saying the metadata file can’t be loaded because it is not in CSV format. Mine is saved as CSV in Microsoft. I used the template provided. What am I doing wrong?

9
H
21 days ago
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AliHBNew Participant
asked in Starter Editions

Problem Ingesting Folder with Metadata - I click “I understand, continue the ingest” but nothing happens

Sort of self explanatory. I’ve gotten to the stage where the alert comes up to say “There are files or folders in the following CSV metadata without associated file or folder names, no metadata will be mapped to those rows...” and when I click “I understand, continue the ingest” it brings me back to the main page but nothing happens and I still have the “Complete Ingest” option in the taskbar. Any assistance would be great!

2
Steve Crawford
28 days ago
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SaskiaNew Participant
asked in Starter Editions

Change default display options in explorer?

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

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S
1 month ago
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kieranjolNew Participant
asked in Starter Editions

Exporting AIPS - XIP access

I’m trying out the starter edition, and I can see some preservation/technical metadata in the main GUI. Does any edition of Preservica have an ‘AIP Export’ option, or perhaps just exporting this technical/preservation metadata in some form? I’ve seen bits and pieces in the community hub about XIP and XSL transforms to METS and PREMIS, but this doesn’t seem to be available to starer edition users? I’m mostly interested in seeing what kinds of information is exportable from Preservica. Best, Kieran O’LearyNational Library of Ireland

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wendy.goodier
Preservica Employee
1 month ago
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Archivist78New Participant
asked in Starter Editions

Cannot Upload Folder

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it was just a one-time issue. I have spent more of today adding one file at a time, which is not as productive.Any ideas?Thanks.

3
G
1 month ago
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Kelley CanonNew Participant
asked in Starter Editions

Bulk edit won't continue after I select "Yes, continue"

As a new user of Starter I am exploring and trying out all the features and functions.Bulk editing is very important to me but I cannot get it to execute after setting the fields as I want them. I’ve tried a few times but no luck.It stays on this screen after I click “Yes, continue”: 

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Aubrey Shanahan
Preservica Employee
2 months ago
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kriskNew Participant
asked in Starter Editions

Cannot make the top level folder in my hierarchy public

I am trying to get items to appear in the portal view. And I understand that I need to make sure all levels are public, from the item to the folder structure it is nested in. I go to the folder level, right click on the folder title, and scroll down and choose public (it is currently set to private) and then a box containing a large red dot and a message flashes on the screen and then disappears before I can read it or engage with the content and then when I right click the folder name again, I can see that access is still coded as “private”. What the heck is going on?

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R
2 months ago
jspady
jspady
asked in Starter Editions

Receiving “Ingest aborted” messages after browser upload of folder

I am a brand new Starter Plus user and this is my first community post. After having uploaded 5 other folders without any issues, my attempts at two new folders were both met with “Ingest Aborted” messages. The folder contains only .TIFF files. It would be much nicer if there was more information provided as to “why” the Ingest failed. I am using the Chrome browser on my Mac.Any suggestions before I try calling a live support person (do they exist, or is support only with email?)Thank you.John in Seattle 

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Aubrey Shanahan
Preservica Employee
3 months ago
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nccarchivesNew Participant
asked in Starter Editions

Edit one field in one asset of a previous bulk upload

I’ve read through several posts on bulk uploads, and I apologize in advance if I missed this. Are you able to edit one field for one asset from a previous bulk upload?I don’t see an option. I don’t need to edit one field for the all the bulk uploaded assets. Just one field for one asset. Thanks!

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Paul Clark
3 months ago
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kriskNew Participant
asked in Starter Editions

Need Resources on cataloging in DC

I am using Starter and trying to understand how to populate fields in Dublin Core using correct syntax or formatting. I would like to find resources and training videos. But when I search everything is XML focused. I don’t want that and it is needlessly confusing. Does Preservica offer any training modules for DC? Thank you!

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Preservica Employee
3 months ago
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diusoftwareNew Participant
asked in Starter Editions

Trouble uploading folder with CSV

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

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D
3 months ago
alarge
alargeKnown Participant
asked in Starter Editions

Removing Thumbnails

Hi Everyone- I previously selected some thumbnails for my folders that I now want to remove and not replace with anything else.  I see the “Change Thumbnail” option… but this only allows you to change content for content, not to remove completely.  It’s not the most pressing issue, but one that sort of just bothers my quest for order.  :) Has anyone had any luck removing thumbnails once they have been used?Thank you!  

2
alarge
3 months ago
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diusoftwareNew Participant
asked in Starter Editions

Trouble uploading folder with CSV metadata

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

0
D
4 months ago
alarge
alargeKnown Participant
asked in Starter Editions

Public Portal Malfunction

Good Morning-On this painfully early Saturday morning, I’m trying to work on getting our public portal up and running - and starting small.  When I select the top-level series “public” button, the normal dialog box asking if I really want to do that comes up but disappears before I can click the affirmative button.Is anyone else experiencing this?  I’ve tried the usual logout, shut down, etc.  Thanks!  Have a great weekend-Ashley

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4 months ago
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rfrazierNew Participant
asked in Practical Digital Preservation for Government

What to do with a ColdFusion database

Hello everyone! I am a solo archivist and fairly new to Preservica. I have an old ColdFusion database that I don’t know what to do with. I’m looking for a solution to not only store it, but to provide access to the public. I looked on the File Format Information spreadsheet and did not find ColdFusion. Am I correct then that Preservica can not ingest and render this database? If that is true, any ideas of what to do with this thing would be much appreciated! 

2
R
4 months ago
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tandersonNew Participant
asked in Practical Digital Preservation for Government

How do we make large collections available on Universal Access.

Hello everyone,My name is Tanya and I am one of the archivist with the Louisiana State Archives. We are new to Preservica and we have a few questions concerning our collections on Universal Access. They are as follows:What is the best way to organize large collections? Is it better to break it down into smaller genres such as calendar year? How do we apply metadata to ingested PST files? How do we conduct/fulfill eDiscovery or research requests? Do we use the metadata/search index to locate responsive records, mark them for migration from Glacier storage, perform and Update Storage Workflow, download the original files one at a time, convert each to PDF, redact the PDF if necessary and then combine all the PDFs into one?We are consulting user guides, administration guides, support, training, and the community. Thank you in advance. All the best,Tanya Anderson

1
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Preservica Employee
4 months ago
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nccarchivesNew Participant
asked in Starter Editions

Public Portal - Custom or Shortened url for Starter Plus

Is it possible to have a shortened or custom URL for your public portal with the Starter Basic package?If so, what is the process or the steps to make it happen?I vaguely remember receiving an email about this, but am unable to find the email or further information on the community pages.Thanks for any insights!

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Aubrey Shanahan
Preservica Employee
5 months ago
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scolvinNew Participant
asked in Starter Editions

Portal Site not working or slow

Hello Everyone, Is anyone having trouble with the Portal Site not loading or having a 504 error. I was going to upload some documents and the website is very slow and unusable.  thank you!! 

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S
5 months ago
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JillianSKnown Participant
asked in Starter Editions

Example of a Preservica site focused on art collections?

Hello folks,I’m meant to convince another department at my City that Preservica can handle their needs (especially reporting needs) for the City art collection. The information they have about it is terrible, so I’m hoping to show someone else’s public Preservica collection to show what can be done.Has anyone used Preservica for art collection management and willing / able to send me a link to your public catalogue?

0
J
7 months ago
E
enebekerNew Participant
asked in Starter Editions

Bulk metadata upload stuck in loop

I’m attempting to upload a folder with a metadata csv file. When I add the folder, the process works until the last step. So, it uploads the files, recognizes the metadata csv and indicates “action required”, I select comma delimited, click the “complete ingest” button, and but it just takes me back to the “action required” step. I click again and it does the same thing. There are no error messages.

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Steve Crawford
7 months ago
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Marcia JParticipating Frequently
asked in Starter Editions

Moving .pdf files within Preservica

I have uploaded folders containing files to Preservica that are of many different topics. As I go through them, I would like to send them to other spaces in my collection. So far the only way I have found to do this is to drag and drop to the sidebar. This is not very accurate, and files end up lost. Is there an easy way to do this, or does sorting need to happen outside of Preservica Starter?

2
lcoufal
9 months ago
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Matt GorzalskiNew Participant
asked in Starter Editions

Description and Origin Exif data

I’m using a trial version of Professional Edition.  We have thousands of born-digital JPEGs from our campus photographers that have good embedded metadata.  The ingest process exports some of the technical exif data, but nothing of use for staff or researchers needed for searching.  Nothing in Description or Origin is copied/exported into corresponding Dublin Core fields to facilitate access.  What can be done to correct this?  Does anyone have a method of exporting exif data into a CSV file that can be put into the DC template Preservica provides to import metadata during ingest? Thank you,Matt GorzalskiSouthern Illinois University Carbondale

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M
10 months ago
cgardner
cgardnerParticipating Frequently
asked in Starter Editions

Preservica Starter Video doesn't show (but I can hear)

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

3
cgardner
11 months ago

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