Unanswered questions

Has the NewGen platform been updated to support the level of customization that the old platform had? If not yet, are there plans to bring these capabilities to the new platform? We are particularly interested in the possibility of adding custom pages with more design capabilities. In NewGen, can you add additional pages with custom titles and content (like a welcome page, a how to navigate page, etc.)? We would like to use embed code for video on these pages. In NewGen, can you customize the menu navigation? Additionally, will the old platform continue to be available for the foreseeable future, or are there plans to phase it out? Thanks in advance for your thoughtful reply!

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four different times. In between, I logged off and back on. There are only about 65 .PDFs with a size of 27.1MB. I’m using a Chrome browser. I’m uploading into a pre-existing folder on Preservica.  I’ve completed bulk uploads with the new template in the past with only a minor hiccup. With this new template, typically I’d receive an error message about not recognizing the folder with no option but to cancel the upload. So I would restart the upload. The second time it would upload the files. I clicked through when it said there was an issue with the metadata and folder. In the end it worked on the second attempt every time.But I’m not sure what’s happening this time around? Any ideas for what I should try next?Thanks!

Hi! I’m in Starter Plus and i’m trying to manage the users and their roles and security tag but i’m blocked by a message saying : ‘’review the Starter Plus and Premium plans which include additional users’’ to witch the only option is the review the plans. I’m already on Starter Plus, should’nt I have access to these features?