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Question

Closing/deleting my Starter account

  • Feb 24, 2022 9:54 PM UTC
  • 3 replies
  • 375 views
philsalv
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Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.

Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.

Thanks,

Phil

    3 replies

    Paul Clark
    Preservica Employee
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    • Paul ClarkPreservica Employee
    • Preservica Employee
    • Feb 25, 2022 8:32 AM UTC

    Hello Phil,

    Apologies for the delay in actioning this request, I will follow-up to get this done today. Great to hear you are planning on upgrading to Cloud Edition though.

    I’ll get back to you with an update later.

    Thanks

    Paul

    Paul Clark
    Paul Clark
    Preservica Employee
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    • Paul ClarkPreservica Employee
    • Preservica Employee
    • Feb 25, 2022 11:21 AM UTC

    Hello Phil,

    I can confirm that your Starter account has now been removed.

    Apologies for the delay.

    Thanks,

    Paul

    Paul Clark
      philsalv
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      • philsalv
      • Author
      • Known Participant
      • Feb 25, 2022 2:01 PM UTC

      Thank you Paul! I wasn’t sure if the form was being monitored or anything, so I appreciate your help!

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