Question

Closing/deleting my Starter account

  • 24 February 2022
  • 3 replies
  • 155 views

Userlevel 2
Badge +3

Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.

Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.

Thanks,

Phil


3 replies

Userlevel 4
Badge +3

Hello Phil,

Apologies for the delay in actioning this request, I will follow-up to get this done today. Great to hear you are planning on upgrading to Cloud Edition though.

I’ll get back to you with an update later.

Thanks

Paul

Userlevel 4
Badge +3

Hello Phil,

I can confirm that your Starter account has now been removed.

Apologies for the delay.

Thanks,

Paul

Userlevel 2
Badge +3

Thank you Paul! I wasn’t sure if the form was being monitored or anything, so I appreciate your help!

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