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Question

Closing/deleting my Starter account

  • February 24, 2022
  • 3 replies
  • 252 views
philsalv
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Hello! I signed up for a Starter account as a trial for my organization. We’re planning to upgrade to the Cloud Edition of Preservica, and I no longer need or want a Starter account.

Does anyone know how to deactivate a Starter account? I have searched all over and cannot find this option. The Starter FAQ links to a form where you can ask to close your account, but it’s been over a week since I filled it out and I haven’t heard back.

Thanks,

Phil

    3 replies

    Paul Clark
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    • Paul Clark
    • Community Manager
    • February 25, 2022

    Hello Phil,

    Apologies for the delay in actioning this request, I will follow-up to get this done today. Great to hear you are planning on upgrading to Cloud Edition though.

    I’ll get back to you with an update later.

    Thanks

    Paul

    Paul Clark
    Paul Clark
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    • Paul Clark
    • Community Manager
    • February 25, 2022

    Hello Phil,

    I can confirm that your Starter account has now been removed.

    Apologies for the delay.

    Thanks,

    Paul

    Paul Clark
    philsalv
    philsalv
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    • philsalv
    • Author
    • Known Participant
    • February 25, 2022

    Thank you Paul! I wasn’t sure if the form was being monitored or anything, so I appreciate your help!

    Paul Clark
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