Unanswered questions

89 Topics

cgardner
cgardnerParticipating Frequently
asked in Starter Editions

Preservica Starter Video doesn't show (but I can hear)

Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem? 

3
cgardner
11 months ago
D
donald.merrittNew Participant
asked in Starter Editions

Adding Users in Starter Plus

Hello. How do you add users in Starter Plus?  The “Users” button states “Can I add additional users?Yes, review the Starter Plus and Premium plans which include additional users.”  That is all I can find about adding users. Thanks,Don

1
David
11 months ago
J
janetNew Participant
asked in Starter Editions

Trouble with uploading metadata

Hello,I am new to Preservica Starter and to archiving/Dublin Core… I am trying to upload a folder with files and attached metadata. I have followed the video and instructions and all seems to be going okay until right at the last moment when a message comes up that reads:There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your packageI have tried everything from reducing the metadata to only one file and one catergory with data as ‘test’ - which worked, but as soon as I fill in anything else (even with no punctuation or anything) I get the same message. Any help would be much appreciated. Thank you so much!Janet

1
Steve Crawford
11 months ago
Liz B
Liz BNew Participant
asked in Library Journal Community

"There is an error on sending invitations."

Is anyone else having this issue? I am trying to invite people to submit images to an archive. I keep getting this error. Thanks!!!

5
alarge
1 year ago
K
keithhNew Participant
asked in Practical Digital Preservation for Libraries

Choosing a metadata format

Question: We’re a public library with a fairly large collection of local history related materials… photographs, documents, etc. that we’re in the process of digitizing. We want to choose a metadata format before uploading to Preservica, but struggling with which format to choose. Logic says perhaps Dublin Core is the best choice… but as I look at the templates, MODS might be a good choice, as well. I realize we could even create our own but I’m convinced that working with an existing industry standard sustainable format would be in our best interest. Any thoughts or guidance for best practices or industry standards?? Thanks!!

2
K
1 year ago
R
rjstewart3New Participant
asked in Starter Editions

Do files get overwritten when doing a new bulk ingest?

Hello,I am wondering if the files already ingested in Preservica Starter will get overwritten by the same files being uploaded again with a bulk ingest, or do they create copies?  Scenario:I have a folder on my computer that I add items to over time as I discover them in the archives (the archives program is new, so I am organizing while digitizing some items).  I would like to add the metadata to the existing DC csv file, then bulk ingest again.  Ideally, I would not bulk ingest again over one item, but if I add 10+ I would want to go this route.Is this possible without creating copies of the files stored on Preservica, or would I have to create a separate folder with a new DC csv file for these new items?Thank you.

1
Aubrey Shanahan
Preservica Employee
1 year ago
P
PStoneNew Participant
asked in Starter Editions

Delete a folder

How do I delete a folder?  I created three folders that are empty.  I can see the empty recycle bin, and I can right click on the folder, but cannot find anywhere to select “delete”.  When I click on “Actions” from the menu on the right, the only thing that comes up is the option to manage or ask for submissions.  Also, I put my first collection in the “My First Collection” folder and now realize that it should have been outside that folder to stand on its own.  Can I move it, or do I have to delete it (once I understand how) and add it outside the folder?  

1
P
1 year ago
P
PStoneNew Participant
asked in Starter Editions

Upload a Folder with Metadata

I’m trying to upload a folder with files and a .csv metadata file using the Dublin Core template from the starter website.  I keep getting a message saying “There was a problem with your ingest package.  The ingest package must include a CSV metadata file in your chosen upload folder.”  The folder I’m trying to upload does contain a CSV metadata file.  Thank you for your help.  Polly

2
P
1 year ago
J
JoanCurbowKnown Participant
asked in Starter Editions

Lack of OCR in Starter?

I’m saving our press releases that are emailed to staff and faculty with a link. The link takes you to a webpage where the release is posted. I can use Conifer to record the webpage and ingest it into Preservica, but for the best discoverability, it would be nice if these articles could be OCR’d. It doesn’t seem like that’s a feature in Starter, which I understand. How are other Starter users compensating for this?My own methods, so far: If there’s a photo (which is most of the tme) is to make subject headings of the people identified. I had an article where the photo only named one person, but the article named seven or eight others. I decided to list the names in the Description field of my DC metadata. Don’t ask me why. I’m trying different approaches.Am I missing something obvious or do you have better methods?

3
Aubrey Shanahan
Preservica Employee
1 year ago
S
SaraMcNew Participant
asked in Starter Editions

Uploading metadata

I’m trying to upload a file with metadata, and I’m getting a message that says there is not a CSV file.  But - there is a CSV file in the folder with pdf file.  Anyone else having this issue?

2
S
1 year ago
V
Vicky StretchNew Participant
asked in Starter Editions

500: Internal Server Error

Hello,Our public portal page for the National Railway Heritage Awards (Starter Edition) has a 500: Internal Error message. Is there something I need to do to get it going again? 500: Internal Server Error (preservica.com) 

3
F
1 year ago
F
folklorelibraryNew Participant
asked in Starter Editions

Asset downloads

Is it possible to set particular assets so that they don’t have permission for viewers to download them, please?Normally this isn’t an issue but for some of our oral history recordings the permissions given are for archiving and access for research purposes. These assets shouldn’t ideally be able to be downloaded by individuals as the permission for recording and storage does not cover that.Thanks,Mark NormanFounding CuratorThe Folklore Library and Archivewww.folklorelibrary.com

0
F
1 year ago
S
shelbyowingsNew Participant
asked in Starter Editions

OAI-PMH URI

I am using Preservica starter as a platform to provide metadata for by the Digital Public Library of America. I was under the impression that Starter was set up with OAI-PMH friendly parameters, but the State Library of Ohio cannot find the proper OAI-PMH URI to gain access to the collection. I need help ASAP. This work was funded by a state grant and time is of the essence!Thank You!

1
paige.monlux
1 year ago
Halley Grogan
Preservica Employee
Halley GroganPreservica Employee
asked in Events recommendations

iPres 2023 - Call for Contributions

With the theme “Digital Preservation in Disruptive Times” iPRES 2023 will be held in Champaign-Urbana, Illinois. Topics include Digital Accessibility, Inclusion, and Diversity; Sustainably: Real and Imagined; We’re all in this together; From Theory to Practice; and Immersive Information. Deadline for proposals is March 10, 2023. Good luck!https://ipres2023.us/call-for-contributions/ 

0
Halley Grogan
Preservica Employee
1 year ago
A
annamayNew Participant
asked in Starter Editions

Customization of Portal

Is is possible to customize the public portal at all in Preservica Starter? (If so, how?) Or is that limited to the other editions and/or to Universal Access?

3
laura.cook
Preservica Employee
1 year ago
J
JoanCurbowKnown Participant
asked in Starter Editions

Sorting folders in Starter (staff interface)

It’s lovely to be able to sort ASSETS in Starter’s Staff interface, but I would like to be able to sort folders (especially by alpha). Anyone else find this to be a useful feature in a product update? 

5
M
1 year ago
M
Marcia JParticipating Frequently
asked in Starter Editions

Incomplete Upload

I am using Preservica Starter Plus. I uploaded a document on 10/22/22 (or thereabouts). The document uploaded but the box in the lower right claims it was not ingested. Do I need to find it and upload a second time? How do I find out which file it is?

0
M
1 year ago
K
kieranjolNew Participant
asked in Starter Editions

Is Starter edition significantly different from Professional/Enterprise?

I’ve been playing around with Starter edition in order to get a sense of what a full instance (Professional/Enterprise) would be like, and I’m starting to realise that they’re two very different products? Would I be correct in thinking that the logical data model and ingest/preservation workflows do not really apply here to the starter edition?

2
lcoufal
1 year ago
A
annamayNew Participant
asked in Starter Editions

"Browse collection" leads to 404 error

I am trying to complete the Getting Started With Starter training activities. One of the instructions is to “click on Browse Archive” in the Public Portal. I don’t see a “browse archive” option, but I do see a “browse collection” option, so I clicked on that. It keeps resulting in an error that says “404: This page could not be found.” Does anyone know what causes this? Also, am I doing the correct thing by clicking on “browse collection,” since I don’t seem to have a “browse archive” option?

2
A
1 year ago
Harland Harris
Harland HarrisNew Participant
asked in Starter Editions

404 error. Are others seeing this?

I’ve checked several assets in multiple collections. The “view public” link from an asset in the staff interface results in a 404 error. The public version of the asset can still be accessed through navigation of the public portal.

2
Harland Harris
1 year ago
alarge
alargeKnown Participant
asked in Events recommendations

NAGARA in July?

Hi everyone-I was wondering if Preservica had any plans to attend the NAGARA conference in July 2023?  I think I’m going to go this year!Thanks!Ashley

4
Halley Grogan
Preservica Employee
1 year ago
M
Marcia JParticipating Frequently
asked in Starter Editions

Starter eCourse Advertisement

How do I get the pop-up for the training program to go away? I have already signed up.

1
Paul Clark
1 year ago
C
chloeNew Participant
asked in Starter Editions

The request could not be understood by the server due to malformed syntax.

This keeps cropping up on media that I was previously able to access. I have restarted the browser and the program and it is still happening.  Any clues?  

5
wendy.goodier
Preservica Employee
1 year ago
S
SaraMcNew Participant
asked in Practical Digital Preservation for Libraries

"Something went wrong whilst processing the package..."

Does anyone have an answer to fixing this?  I tried a solution from “Getting rid of “something went wrong, try again later” message”, but it didn’t work.  Please help! 

4
S
1 year ago
D
dorchesterhistoricalNew Participant
asked in Starter Editions

500 - Internal Server Error

Hello, Our public portal has had an internal server error message all weekend. Is this happening product-wide? Or is there something I need to fix for our instance?  Thanks!

3
Paul Clark
1 year ago

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