Recently active topics
Metadata import during ingest
I am in a Professional Edition trial period. I did the training and learned how to create Metadata Groups and apply the custom template to folders and files. I also downloaded the DC template, copied metadata into the template, and uploaded it with various files so that the metadata would populate DC fields during ingest. Now I’m running into problems as I get more specific to my institutional needs.Is it possible to use Preservica’s supplied DC CSV template and import metadata into a created Metadata Group during ingest? Like many, we use Excel to create file-level metadata for images, audio, and video we digitize. Most fields map directly to DC fields. Some have no direct DC map. In some cases, we need two creator fields and change the field labels from Creator to Interviewer and Interviewee. Is it possible to change field labels or add columns within the supplied template so that it aligns with the custom Metadata Group? Thank you,Matt GorzalskiSouthern Illinois University C
Description and Origin Exif data
I’m using a trial version of Professional Edition. We have thousands of born-digital JPEGs from our campus photographers that have good embedded metadata. The ingest process exports some of the technical exif data, but nothing of use for staff or researchers needed for searching. Nothing in Description or Origin is copied/exported into corresponding Dublin Core fields to facilitate access. What can be done to correct this? Does anyone have a method of exporting exif data into a CSV file that can be put into the DC template Preservica provides to import metadata during ingest? Thank you,Matt GorzalskiSouthern Illinois University Carbondale
Public Portal Malfunction
Good Morning-On this painfully early Saturday morning, I’m trying to work on getting our public portal up and running - and starting small. When I select the top-level series “public” button, the normal dialog box asking if I really want to do that comes up but disappears before I can click the affirmative button.Is anyone else experiencing this? I’ve tried the usual logout, shut down, etc. Thanks! Have a great weekend-Ashley
Preservica Starter Video doesn't show (but I can hear)
Hi, I’m using Preservica Starter and have loaded a number of videos into my workspace. When looking at them via the portal, there are two that don’t load correctly. The video window appears then disappears. The play/progress bar shows with just white above it. I can play the video and hear the audio, but instead of the video showing, only a white screen where the play window should show. My videos are all MP4 and all my other videos play just fine, only two don’t. I’ve tried re-uploading them and they still don’t work right. I’ve looked with different web browsers and different computers to no avail. The original video plays just fine on various computers.Is there a solution to this problem?
Getting rid of "something went wrong, try again later" message
If you receive the error message below when navigating through Starter it is usually caused by the expiry of your browser session.Please refresh your browser by pressing the Refresh icon and hitting F5 on your keyboard and you will be taken to the login screen.
Trouble with uploading metadata
Hello,I am new to Preservica Starter and to archiving/Dublin Core… I am trying to upload a folder with files and attached metadata. I have followed the video and instructions and all seems to be going okay until right at the last moment when a message comes up that reads:There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your packageI have tried everything from reducing the metadata to only one file and one catergory with data as ‘test’ - which worked, but as soon as I fill in anything else (even with no punctuation or anything) I get the same message. Any help would be much appreciated. Thank you so much!Janet
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