Ask the Community

Hello, I am wondering how I can change my account’s email address. The one I originally used will no longer be valid at the end of this year as it is my student university email. I put a lot of work into my account and would like to change the email so that I can continue to access my files.Thank you. 

Hello, I am using Preservica Starter and deleted a series of items and would like to empty the recycle bin sooner than 90 days. Is there a way to do this? Thanks!Jim

The public/private view option in the “Action” dropdown in StarterPlus has disappeared. Why? I need to go public with some images and cannot do so at the moment. Please fix this. Thank you!

I am having an unusual issue: I am not able to upload a folder.I can select upload folder, choose a folder, and confirm that I want to upload a folder. But once I go through all of that nothing happens.This started about a month ago, but I thought it was just a one-time issue. I have spent more of today adding one file at a time, which is not as productive.Any ideas?Thanks.

We have already ingested thousands of image files and now we have metadata to go along with them. Is there a way to upload a metadata .csv file for existing files? I see how to upload a new folder of files with metadata, but the files are already in Preservica. Is this possible? (Without re-ingesting all of the files already present?)

Has anyone had the experience of their asset descriptions being somehow automatically deleted in Starter Plus? The first few times it happened, I assumed that I must have accidentally deleted them myself, but I’m now fairly sure that it’s not user error. At least, I’ve been very careful to save my descriptions, but I still come back sometimes to find them gone. It’s always more than one, too, as if the program is wiping my recent batch back to a certain point. Any ideas why this might be happening? Or if there’s another mistake I might be making that is not failing to click the checkmark carefully?

Does anyone know how to set up the “Control access with a password protected public portal” that is supposed to be available to me as a user of Starter Plus?Any help would be greatly appreciated!Sister M. AncillaFSGM Archives

For users of Proficio and Preservica Starter. Has anyone created a template to add the ProficioID identifier to the correct asset field in Preservica? The Proficio record number needs to be added as the Preservica identifier (not in DC, but in the main metadata section of the asset. I don’t know how to create a template to get the Proficio record number into the correct identifier field.

For the past several days, I have attempted to change thumbnails for assets and folders but there is always an error message. The photos I am trying to use are under 10MB and are jpgs. Is anyone else experiencing this issue? 

I received the following error message “There was a problem with your ingest package. Browser upload failed, please try again.” A screenshot is attached.I’m using the new template for bulk upload (DC.csv). I’ve tried uploading the files four different times. In between, I logged off and back on. There are only about 65 .PDFs with a size of 27.1MB. I’m using a Chrome browser. I’m uploading into a pre-existing folder on Preservica.  I’ve completed bulk uploads with the new template in the past with only a minor hiccup. With this new template, typically I’d receive an error message about not recognizing the folder with no option but to cancel the upload. So I would restart the upload. The second time it would upload the files. I clicked through when it said there was an issue with the metadata and folder. In the end it worked on the second attempt every time.But I’m not sure what’s happening this time around? Any ideas for what I should try next?Thanks!

New user here! We have the ruleset “preservica-default-video-transformation” defined in the access representation section of our preservation policy. The policy is set to run on ingest and dynamically, and apply everywhere.As I understand, this should migrate video files to MP4 upon ingest, but currently, no MP4 files are being created. The video files we’re adding are .mov / quicktime / x-fmt/384 - and this file type is included in the ruleset. Any ideas?

I have looked around for similar topics and found a few which were helpful but did not describe the problem I’m currently having.I have created my CSV file and uploaded a small batch of images and it says it has successfully completed the upload and matched the metadata but when I look at the image in Preservica there is no metadata there. It looks the same as it does if I just upload the images by themselves and I’m not sure what to do to fix the problem, since it indicates it’s working properly. I did wait overnight to see if it populated later and I was just being impatient but that didn’t seem to work. Any thoughts on the matter are appreciated.

For the past several days I have been getting an error when I try to download .csv templates for batch upload. I have the Dublin Core template from past ingests, but I don’t have the MODS one and was hoping to start using it. When I click Add > Download CSV Templates > Download, I get the “Download CSV templates” window, but there is an eternal purple “Loading” wheel, and a separate red error pops up on the lower right-hand side of my screen that says, “System error while generating the CSV list, please try again later.”

Is there a file size limit to what can be viewed on Preservica Starter, both behind the scenes and on the public portal? I’m uploading large tiffs and getting an “unable to open object” message when I click to view either the preservation copies in Explorer or the access copies in the portal, even though the access copies are of course much smaller. Is it Preservica struggling with the large files for some reason (I thought it wasn’t supposed to), or is it more likely a browser or bandwidth issue? Thank you for any help!

I’m adding metadata for a bunch of files in Preservica Starter. After I navigate to the folder with the files in Explorer, I set it to sort A to Z and show 50 assets per page. However, it keeps resetting to the defaults and I have to sort it again every time the page reloads. Is there a way to tell it to sort A to Z with 50 assets per page by default?Thanks!

Hello, I came across a Facebook post from Dec 9, 2024 promoting a new Starter Edition for $39/month. But I cannot locate it anywhere in the pricing tab. Was it only a limited time offer?  Thank you!

Hi, folks. I am a fledgling newbie who just started the Starter Training. I uploaded the folder containing files of different formats to Preservica, from my Files Explorer. But I can’t view the folder on my home screen afterward. What must I do to view that folder on the home screen? Thanks!

I am getting the following error message when I try to upload a folder with files including a Dublin Core template .csv file: There was a problem with your ingest packageThe CSV metadata file has been mapped successfully, but something went wrong whilst processing the package. Please try againPlease resubmit your package

Is there a maximum size for uploading individual audio files?I have Starter-Plus. I’ve been “humming along” uploading individual oral histories in MP3 formats and then adding the metadata.I tried uploading one audio file over 150 MB. I received an error message during the Browser upload stage. It read “The file upload failed. Try again later.”  The error message disappeared from the screen a few seconds later. The error appeared nearly immediately after I tried to upload the file. It was like the system didn’t even try.I logged out. Logged back in and still received the same message. I’ve waited an hour. Tried again. Still received the error message.Any ideas - what is happening?  Is the file too large? Is there a way to fix this without breaking up the file into smaller chunks?I have a few more files that are just as large. So I’d like to try and find a solution quickly.Thanks!  

Does anyone know why I am routinely getting kicked out as “session expired” after approx. an hour when I am in the middle of working. I have been renaming and captioning large image banks and it routinely happens when I am halfway through typing a sentence. It’s getting annoying!Is this because I am using a starter edition at the moment - I am intending to upgrade when I hit 5GB but don’t want to see this as an issue constantly when I want to work for more than an hour at a time.Thanks

Hi,On the tutorials I watched prior to beginning Starter, I thought I saw that folders as well as individual assets within the folders, could be set to private or public. When adding a folder and choosing the security tag, I see closed, open and public. I also see that individual assets within folders can be set the same way.Can someone help with the specific meanings of those? What exactly is open and closed? And do all the assets within a folder need to be set at the same security tag as the folder itself? Or is it possible to have a folder where some assets are public and some are not? I have assets that I want to be visible to users of the password-protected portal/website. I have assets that I do NOT want to be visible to users of the password-protected portal/website. I do NOT have assets I want visible to the unlimited public. How would I set the security tags of the folders and assets for those 3 types? Thank you!Kara

Hi,Help! Having a difficult time understanding how to upload a folder with metadata. I have watched a corresponding video 5 times and I keep getting lost.Is there instead a guide that provides a step by step for this instead? I think this might be more helpful for me. Thanks! PLEASE DISREGARD THIS MESSAGE, I JUST LOCATED THIS GUIDE, hoping it helps: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://cdn2.assets-servd.host/preservica-starter/production/resources/How-to-quickly-upload-metadata-files-in-bulk.pdf

Hello, I am using the Free Starter Edition, which I understood to provide 5GB of storage. But I my dashboard says: 0.72GB / 1.01GB - Does this represent the amount I have ingested versus what is available for my account? I also notice it says 1GB on the pricing package page. Apologies if I am simply not understanding this correctly.  Thank you so much!

Hello, I created a folder in Starter and ingested image files by dragging them in to the folder. I set the Folder to “public,” but the folder contents themselves did not become "public.” I needed to set them individually to public which does not seem correct. Is this because I am using the free Starter program?  Thank you!

How do you add a logo to the Portal in Starter (paid) edition? The pricing comparison online suggests this should be possible, but there is no option to save it on ‘Style my Portal’. Thanks